Service Maintenance Completed: Enterprise Database (Multiple Services Impacted)

Last Updated: 12/22/2019
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Start Date & Time

Sat, 12/21/2019 - 9:00am

End Date & Time

Sat, 12/21/2019 - 1:00pm


The production Enterprise Database (EDB) service will undergo maintenance from 9 am to 1 pm on Saturday, December 21. It will impact services that are dependent upon the Enterprise Database, including the Federated Identity Service and services that rely on it for authentication and logins (see Impact and Affected Services below).


The Federated Identity Service will experience two outages of 5 to 15 minutes during the maintenance window. New authentication activity and logins will not be possible during these outages. Dependent services may also experience interruptions during the maintenance window (see Affected Services below).

New courses and enrollments will be delayed until the end of the maintenance window. 

Affected Services

The following services are dependent upon the Enterprise Database and may experience interruptions during the maintenance:

  • Grouper (,
  • Northstar (
  • Federated Identity Service/Shibboleth ( and services that rely on it for authentication and logins, including: 
    • MyCUInfo
    • Buff Portal
    • MyCUHub
    • Canvas
    • CS Moodle
    • Student Printing
    • Qualtrics (will not affect recipients ability to respond to surveys)
    • LinkedIn Learning
    • Digication
    • Voicethread
  • Book Store data retrieval (via MyCUInfo, Buff Portal)
  • Oracle Identity Manager backfill of data to the EDB will be queued up during the maintenance and processed when complete (e.g. user display name changes via will not immediately propagate to the EDB)
  • Registry Jobstream
  • IAM Integration Service
  • QuickAdmit Web Service
  • Sid2UserName Web Service
  • TokenExchange Web Service
  • Real Time Enrollments (RTE) Web Service
  • DEPA
  • Data Services Integrations APIs
  • Data Services Batch Integrations & Feeds
  • Email List Manager (Sympa) Course Roster Extracts
  • Learning Management Systems course creation and enrollments
  • Office 365 Provisioning & LIcensing
  • Aurora
  • Salesforce/MyCUHub Provisioning
  • New Student & Family Programs Processes
  • Study Abroad Database View