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Voice Services - Cisco Transition to Teams Calls Project

Project Overview

Starting in the fall of 2022, CU Boulder's telephone service will begin a phased transition from Cisco to Microsoft. This new voice service, which will be accessed through Microsoft Teams, integrates seamlessly with a comprehensive suite of Microsoft productivity and collaboration tools including Chat, Calendar, OneDrive, and much more. This transition is another step in leveraging the University of Colorado’s strategic investment in Microsoft solutions.

This move will allow the campus to operate more effectively in an increasingly hybrid work environment by enabling faculty and staff to make phone calls from wherever they are using computers, mobile devices, and in some limited locations, a traditional physical phone. The calling functionality in Teams will be enabled across the campus in phases starting during the fall semester. You will receive emails prior to the transition of your phone number and again once it’s complete. OIT will work in close collaboration with your department’s telecommunication liaison before, during, and after this transition.

Project Timeline
Date Activity/description
November 2021 Teams Calls Project Kickoff
December 2021 New phone service announced to campus
December 2021 - May 2022 Design Planning Sessions
January - February 2022 Listening sessions held with members of BFA and Telecommunication Liaisons
December 2021 - March 2022 Engagement activities with campus liaisons which included:
  • Identifying unused physical phones
  • Identifying required physical phones including those that meet physical phone requirements and optional departmental purchased phones
March 2022 Project website published
March 2022 Order placed for Physical Phones 
April 2022 Training videos published
May 2022 - June 2022 More Listening Sessions IT Professionals and IT Community of Interest Dates
October 2022 Initial Migrations. Groups include:
  • Users who have opted into the early adoption phase
  • OIT
  • Analog services that require no interaction from departments or end users
January 3 - 9, 2023 Migration Group 1 - Housing and Academic Technology Classrooms
January 10 - 13, 2023 Migration Group 2 - Athletics and Facilities Management
January 24 - 30, 2023 Migration Group 3 - East Campus departments and Regent Administrative Center
January 31 - February 6, 2023 Migration Group 4 - Engineering and departments on Regent Drive
February 14 - 20, 2023 Migration Group 5 - Stadium and West Campus
February 21 - 27, 2023 Migration Group 6 - Central Campus
February 28 - March 6, 2023 Migration Group 7 - Remaining departments including CUPD, LASP, JILA
March 2023 Targeted completion date

Preview Microsoft Teams Calls

Watch this video for an Introduction to Microsoft Teams features.

 

What is Microsoft Teams?

Microsoft Teams is a collaboration application that combines document collaboration, one-on-one and team chat, online meetings, Office 365 integrations with OneDriveSharePointOneNote, and Planner and much more, all in one tool. Teams is already provisioned for all of CU Boulder, so even if you haven't had Teams Calls enabled yet, you can start learning all the ways to collaborate with the application. Here are some helpful resources for getting started with Teams: 

Using Microsoft Teams Calls

Teams Calls has all the functionality you expect from a traditional desk phone including hold and transfer, call forwarding, voicemail, and blocking unwanted callers. We will continue to create and add to our instructions about this service as Teams Calls rolls out campuswide. Click the links below for video tutorials that will teach you how to make the most of Teams Calls.

Migration information

Each migration group includes a varying number of departments and buildings. Most of the migration groups are organized by geographic region. Watch our video below on what to expect during a migration, then click on each Migration Group expander to confirm which departments are in each group. Please note: this is a preliminary schedule and is subject to change. 

My Cisco phone is being replaced with a softphone (Teams), what can I expect?

Schedule: Your Teams extension will be activated on the Tuesday of your migration week. Once activated, you will be able to place and answer calls from your desk, a personal cell phone, or anywhere you log into the Teams application using your current campus phone number. During the migration week, a technician will come to your current office or work space and remove the Cisco physical phone. When the technician arrives, a, they will follow these steps:

  • Locate the Cisco physical phone and verify the extension.
  • Unplug the data cable from the Cisco physical phone and plug directly into the desk computer or docking station.
  • Remove the physical phone.

The process should take no more than 5 minutes.

My Cisco phone is being replaced with a new physical phone, what can I expect?

Schedule: The replacement of physical phones will occur between Tuesday and the following Monday of your migration week.

During the migration week, a technician will come by your current office or work space to replace the Cisco physical phone with a new physical phone. When a technician arrives in your area, the technician will follow these steps:

  • Locate the Cisco phone and verify the extension.
  • Unplug the data cable from the Cisco physical phone and plug the cable into the new AudioCodes physical phone.
  • The AudioCodes physical phone will boot up and register which may take a few minutes.
  • Once the phone is registered, the technician will test functionality.

The process should take approximately 5-10 minutes.

Migration Groups and Timeline

Migration Group 1: January 3 - 9, 2023

Migration group 1 includes the following departments: 

  • Academic Technology Services (10949)
  • Career Services (10373)
  • Center for Inclusion and Social Change (11197)
  • Disability Services (10427)
  • Housing Technology Services (10392)
  • International Ed. Administration (10420)
  • New Student Welcome (10048)
  • Student Affairs Communication (11112)
  • Student Conduct (10425)
Migration Group 2: January 10 - 13, 2023

Migration group 2 includes the following departments: 

    • Athletics - Administration (10018)
    • Facilities Management - Maintenance & Operations (10493)
    Migration Group 3: January 24 - 30, 2023

    Migration group 3 includes the following departments: 

    • Admissions (10045) 
    • Biochemistry (10592) 
    • Boulder Faculty Assembly (10002) 
    • CADSWES (10332) 
    • Campus Controller's Office (10499) 
    • CE-Assoc VC, Science Discovery (10945) 
    • Civil, Environmental & Architectural Engineering (10331) 
    • CO European Center of Excellence (11133) 
    • Dept of Atmosphere & Oceanic Science (10189) 
    • DGS Support Unit (10975) 
    • Environmental Studies (10169) 
    • EVCAA-FAC (10034) 
    • Fac Man-Administration (10492) 
    • Grand Challenge (11077) 
    • IBG-Inst,Behavioral Genetics (10079) 
    • Infrastructure and Sustainability (10488) 
    • Instaar-Inst, Arctic & Alpine Research (10099) 
    • Instl Equity and Compliance (11042) 
    • IT Operations (10951) 
    • JS Caruthers Biotech Bldg. (10989) 
    • Mortenson Center (10937) 
    • NSO (11089) 
    • Office of Contracts & Grants (10059) 
    • Office of Diversity, Equity and Community Engagement (ODECE) (10030) 
    • Office of Financial Aid (10046) 
    • Office of Gov & Comm Engagement (11302) 
    • Office of Research Integrity (11037) 
    • Office of Strategic Relations (10025) 
    • Office of the Chancellor (10001) 
    • Ombuds Office (10023) 
    • Payroll and Benefits (51005) 
    • Planning,Budget & Analysis (10004) 
    • Provost & Office Of Academic Affairs (10031) 
    • RASEI (10860) REG INFO SVCS (10731) 
    • Research Computing (10953) 
    • Rps-Research Building System (10499) 
    • SEEC Admin & Finance Support (11060) 
    • Staff Council (10003) 
    • Sustainability Innovation (11061) 
    • VC-RSRCH (10057) VCAA-UG ED - SUEP (10039) 
    • VCAA-UG ED (10044) 
    • Venture Partners/Tech Transfer Office (10129)
    Migration Group 4: January 31 - February 6, 2023

    Migration group 4 includes the following departments: 

    • Alumni Association (10879)
    • BOLD Center (10908)
    • Bueno Center (10287)
    • Bursar's Office (10518)
    • Computer Science (10344)
    • Engineering Dept. (10298)
      • Aerospace Engineering Sciences (10318)
      • Electrical, Computer and Energy Engineering (10334)
      • Herbst Program Of Humanities (10316)
      • Integrated Teaching Lab (10308)
      • Lockheed Martin Management Program (10299)
      • Mechanical Engineering (10340)
      • Space Grant College (10303)
    • Environmental Health & Safety (10541)
    • Fiske Planetarium (10203)
    • HR - Office of the Director (10507)
    • Idea Forge (11033)
    • Law-Administration (10352)
    • Law Library (10356)
    • Leeds School of Business (10255)
    • Office of the Executive Vice Chancellor and Chief Operating Officer (10883)
    • Parking Services (10540)
    • Sommers Bausch Observatory 
    • Speech, Language & Hearing Sciences (10216)
    • Student Academic Services Center (10426)
    • VCSA Office Operations (10371)
    • Victim Assistance (10750)
    Migration Group 5: February 14 - 20, 2023

    Migration group 5 includes the following departments: 

    • Academic Advising Center (10254)
    • Advancement (11007)
    • Anthropology (10206)
    • Applied Mathematics (10159)
    • Astrophysical and Planetary Science (10158)
    • CARTSS (10742)
    • Center for Humanities & Arts (10126)
    • Center of the American West (10248)
    • Center Western Civilization (10850)
    • CNAIS (11044)
    • College of Arts and Sciences (10153)
    • College of Media, Communication, and Information (10348)
    • College Of Music (10362)
    • Colorado Shakespeare Festival (10711)
    • Crown Institute (11214)
    • CU Continuing Education (10132)
    • Economics (10208)
    • Education-CU Engage (11036)
    • Ethnic Studies (10212)
    • Geological Sciences (10173)
    • Germanic & Slavic Languages (10237)
    • Institute of Behavioral Science (10071)
    • International English Center (10148)
    • Mathematics (10176)
    • Music - Macky Auditorium (10363)
    • Office of Animal Resources (10110)
    • Political Science (10184)
    • Program for Writing and Rhetoric (10723)
    • Recreation Center (10444)
    • Religious Studies (10241)
    • Sociology (10219)
    • Spanish & Portuguese (10242)
    • VCAA-UG ED, ROTC, Air Force (10040)
    • VCAA-UG Ed, ROTC, Army (10041)
    • VCAA-UG Ed, ROTC, Navy (10042)
    • Women and Gender Studies (10220)
    Migration Group 6: February 21 - 27, 2023

    Migration group 6 includes the following departments: 

    • Anderson Language Tech Center (10244)
    • Art and Art History (10234)
    • Asian Language & Civilizations (10230)
    • ATLAS (10597)
    • ATLAS NCWIT (10781)
    • Center for Asian Studies (10762)
    • Center for Astrophysics and Space Astronomy (10195)
    • Center for Teaching and Learning (11225)
    • Chemistry (10167)
    • Cips (10205)
    • CIRES (10080)
    • Classics (10228)
    • Clincal Translational Research Center (10993)
    • Communication (10207)
    • CU Art Museum (10621)
    • CU Book Store (10529)
    • Department of Humanities (10229)
    • Ecology & Evolutionary Biology (10160)
    • Education (10261)
    • English (10231)
    • Environmental Design (10988)
    • Film Studies (10233)
    • French & Italian (10236)
    • Geography Department (10170)
    • History (10238)
    • Honors Program (10197)
    • Information Science (11051)
    • Institute of Cognitive Science (10066)
    • Integrative Physiology (10175)
    • International Affairs (10221)
    • Jewish Studies (10894)
    • Libraries (10369)
    • Linguistics (10214)
    • Miramontes A&S Program (10198)
    • Molecular, Cellular and Developmental Biology (10032)
    • Museum (10112)
    • Philosophy (10239)
    • Physics (10180)
    • Pre-Collegiate Programs (10893)
    • Psychology (10190)
    • Theatre & Dance (10243)
    • UMC (10430)
    • VCAA Program in Exploratory Studies (11215)
    • Veterans Affairs (10888)
    • VPUC (50057)
    • Wardenburg Student Health Center (10450)
    • World Affairs Conference (10225)
    Migration Group 7: February 28 - March 6, 2023

    Migration group 7 includes the following departments: 

    • CU Police Department (10539)
    • JILA (10106)
    • LASP (10060)

    Accessibility

    CU Boulder is committed to providing help information and assistance with campus services for all users, including those with accessibility concerns. Microsoft Teams accessibility considerations, information for screen reader users, navigation information, and more can be found on the Microsoft Teams - Accessibility page.

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