Skip to main content

Voice Services - Cisco Transition to Teams Calls Project

Project Overview

Starting in the fall of 2022, CU Boulder's telephone service will begin a phased transition from Cisco to Microsoft. This new voice service, which will be accessed through Microsoft Teams, integrates seamlessly with a comprehensive suite of Microsoft productivity and collaboration tools including Chat, Calendar, OneDrive, and much more. This transition is another step in leveraging the University of Colorado’s strategic investment in Microsoft solutions.

This move will allow the campus to operate more effectively in an increasingly hybrid work environment by enabling faculty and staff to make phone calls from wherever they are using computers, mobile devices, and in some limited locations, a traditional physical phone. The calling functionality in Teams will be enabled across the campus in phases starting during the fall semester. You will receive emails prior to the transition of your phone number and again once it’s complete. OIT will work in close collaboration with your department’s telecommunication liaison before, during, and after this transition.

Project Timeline
Date Activity/description
November 2021 Teams Calls Project Kickoff
December 2021 New phone service announced to campus
December 2021 - May 2022 Design Planning Sessions
January - February 2022 Listening sessions held with members of BFA and Telecommunication Liaisons
December 2021 - March 2022 Engagement activities with campus liaisons which included:
  • Identifying unused physical phones
  • Identifying required physical phones including those that meet physical phone requirements and optional departmental purchased phones
March 2022 Project website published
March 2022 Order placed for Physical Phones 
April 2022 Training videos published
May 2022 - June 2022 More Listening Sessions IT Professionals and IT Community of Interest Dates
October 2022 Initial Migrations. Groups include:
  • Users who have opted into the early adoption phase
  • OIT
  • Analog services that require no interaction from departments or end users
Fall 2022 Phased Migrations for campus users. Migration based on department affiliation. Includes collection and/or replacement of physical phones
May 2022 - December 2022 Online Training Sessions and website support videos
January 2023 Targeted completion date


Preview Microsoft Teams Calls

Watch this video for an Introduction to Microsoft Teams features.


What is Microsoft Teams?

Microsoft Teams is a collaboration application that combines document collaboration, one-on-one and team chat, online meetings, Office 365 integrations with OneDriveSharePointOneNote, and Planner and much more, all in one tool. Teams is already provisioned for all of CU Boulder, so even if you haven't had Teams Calls enabled yet, you can start learning all the ways to collaborate with the application. Here are some helpful resources for getting started with Teams: 

Using Microsoft Teams Calls

Teams Calls has all the functionality you expect from a traditional desk phone including hold and transfer, call forwarding, voicemail, and blocking unwanted callers. We will continue to create and add to our instructions about this service as Teams Calls rolls out campuswide. Click the links below for video tutorials that will teach you how to make the most of Teams Calls.