Starting in the fall of 2022, CU Boulder's telephone service will begin a phased transition from Cisco to Microsoft. This new voice service, which will be accessed through Microsoft Teams, integrates seamlessly with a comprehensive suite of Microsoft productivity and collaboration tools including Chat, Calendar, OneDrive, and much more. This transition is another step in leveraging the University of Colorado’s strategic investment in Microsoft solutions.
This move will allow the campus to operate more effectively in an increasingly hybrid work environment by enabling faculty and staff to make phone calls from wherever they are using computers, mobile devices, and in some limited locations, a traditional physical phone. The calling functionality in Teams will be enabled across the campus in phases starting during the fall semester. You will receive emails prior to the transition of your phone number and again once it’s complete. OIT will work in close collaboration with your department’s telecommunication liaison before, during, and after this transition.
|November 2021||Teams Calls Project Kickoff|
|December 2021||New phone service announced to campus|
|December 2021 - May 2022||Design Planning Sessions|
|January - February 2022||Listening sessions held with members of BFA and Telecommunication Liaisons|
|December 2021 - March 2022||Engagement activities with campus liaisons which included:
|March 2022||Project website published|
|March 2022||Order placed for Physical Phones|
|April 2022||Training videos published|
|May 2022 - June 2022||More Listening Sessions IT Professionals and IT Community of Interest Dates|
|October 2022||Initial Migrations. Groups include:
|Fall 2022||Phased Migrations for campus users. Migration based on department affiliation. Includes collection and/or replacement of physical phones|
|May 2022 - December 2022||Online Training Sessions and website support videos|
|January 2023||Targeted completion date|
Preview Microsoft Teams Calls
Watch this video for an Introduction to Microsoft Teams features.
What is Microsoft Teams?
Microsoft Teams is a collaboration application that combines document collaboration, one-on-one and team chat, online meetings, Office 365 integrations with OneDrive, SharePoint, OneNote, and Planner and much more, all in one tool. Teams is already provisioned for all of CU Boulder, so even if you haven't had Teams Calls enabled yet, you can start learning all the ways to collaborate with the application. Here are some helpful resources for getting started with Teams:
- OIT's Microsoft Teams Service page
- Download the Teams Desktop app or the mobile version for iOS or Android.
- Microsoft Teams Quick Start Guide (.pdf)
- Learn how to change your status in Teams, including do not disturb
- Change your Teams notifications
Using Microsoft Teams Calls
Teams Calls has all the functionality you expect from a traditional desk phone including hold and transfer, call forwarding, voicemail, and blocking unwanted callers. We will continue to create and add to our instructions about this service as Teams Calls rolls out campuswide. Click the links below for video tutorials that will teach you how to make the most of Teams Calls.
- Learn how to make a call with Teams
- Configure Voicemail in Teams Calls
- Manage Contacts and Speed Dial in Teams Calls
- Place a Call on Hold and Transfer a Caller
- Access Dial pad & Initiate Multi-party Call in Teams Calls
- How to create a Shared line (or delegate) in Teams Calls
- OIT Telecom Liaison Townhall Presentation
- Visit our FAQ for general questions about this project, Faculty resources, and information for Telecommunications Liaisons.
- Contact the IT Service Center for troubleshooting support at 303-735-4357 or email@example.com.
- Make an appointment with Buff Techs to help download and configure Teams on your device(s).
- Book a consultation or training session for your department to learn about teams.