Microsoft Teams Calls - 435HD Physical Phone Guide

The Audiocodes 455HD IP phone features a number of functions including transfer, call forward, three way conference calling, and a touch screen display. Use this guide to learn about the basic functions of this type of phone or visit OIT's YouTube channel for a video tutorial of these instructions. For a more in-depth guide and instructions, visit the AudioCodes 455HD IP phone support page.

Looking for other guides? Visit our tutorials for the 405HD or 455HD phones, or go to the Teams Calls page for more information. 

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Audiocodes 435hd phone

Make a call

  1. Pick up the handset, enter the phone number, and press the Call softkey.
  2. If you do not press the softkey, the number will automatically be dialed after 3 seconds.
  3. To call a phone contact, press the Contacts button and select your contact.

Please Note: Softkeys are the four unlabeled buttons directly underneath the screen. The functions change based on the screen you are currently on, with the label changing as necessary. For example, in the screenshot above, the key on the far right is labeled DnD which when pressed will enable the Do not disturb phone function. 

Redial a number

  1. From the home screen, select the phone softkey on the far left.
  2. Select recent.
  3. Choose the number to redial.

Put a call on hold and make another call

  1. Press the Hold button and then the Back arrow button.
  2. If you want to call a contact, press the Contact button. Otherwise, dial desired number.
  3. To return to the held call, scroll the to the top of the screen and tap on the call on hold.

Transfer a call

  1. Press the Transfer button and enter the number of the person you are transferring the call to. You can also search to select a contact.
  2. After the number is selected, click the call icon and the call will be transferred.

To automatically forward calls to another number 

  1. From the home screen, click the three horizontal lines on the top left.
  2. Click on Settings, then Calling.
  3. Turn on call forwarding.
  4. Select Forward To.
  5. Select Contact or Number then New Contact or Number.
  6. Select number you want calls to be forwarded to.
  7. To deactivate call forwarding, toggle call forwarding off in settings.

To make a 3-way conference call

1.    Call the first participant.
2.    Click the softkey on the far left with the profile icon.
3.    Tap Add People.
4.    Select contact or type in a number and click the check mark on the top right of the screen.

How to Program Autodial buttons:

Please contact the IT Service Center at oithelp@colorado.edu. Please provide your campus extension number and the numbers you would like programmed.