Secure Computer Setup Guide - Macs

Follow the steps below to set up new Apple computers. If you need assistance at any time, or do not feel comfortable setting up your own device, please reach out to your departmental IT liaison, use the DDS service request portal if you're a DDS customer, or schedule an appointment with Buff Techs. Learn more about the software installed during this process on the Privacy & Software Transparency page.

Before you begin

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  • Get ready for setup: This self-service setup process is designed for individuals to complete by themselves. Review our Quick Start Guide and the steps in this tutorial (or the video tutorial) before you start.
  • Be patient: Once you begin, leave your computer on and plugged in. Do not move locations or close your laptop before included software and settings have been installed, as you may disrupt the setup process.
  • WARNING: Do not use Migration Assistant or restore system data from a Time Machine backup as this will overwrite critical system files leading to system instability which will require resetting the computer and restarting the setup process.
  • Ensure you have a stable internet connection: This process requires a connection to the internet to apply the University of Colorado settings. Do not begin setting up your computer if you are unable to connect to a network with a working internet connection.
  • If you use a personal iCloud account, note that you will no longer be able to sync the Desktop and Documents folder with iCloud Drive. Instead, OneDrive will be configured to sync your Desktop and Documents. You will still be able to login to iCloud and access your iCloud Drive.
  • The setup process will configure OneDrive for cloud file storage. Before proceeding, please make sure the files you need are accessible in OneDrive so that they will be available on your new computer. Visit https://onedrive.live.com/login to see the files that are in your OneDrive.

Visit OIT's Youtube channel for a video tutorial of this process.

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To begin, unbox your device and make sure to plug the power cable into the computer. If using Wi-Fi, make sure your Wi-Fi is working and turn on the computer. If you are using a wired connection, make sure to plug in your ethernet cable and turn on the computer. After starting your computer Apple Setup Assistant will walk you through the initial setup of your device. This is a quick guide on which settings to choose or be aware of.

On the Welcome screen, select United States from the dropdown country list then click Continue.

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The default options are selected based off the Global Region you previously selected. If you chose United States these will be set to English (US).

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If you require any Accessibility settings, you may set them up now to assist you throughout the rest of the deployment process. If you do not need to set anything up, click Not Now. 

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A screen will load where you can connect to the internet with an Ethernet cable or a wireless network. It is very important that you connect to the internet before proceeding, otherwise the laptop will not self-configure and you will be missing basic applications such as Microsoft Office.

  • Off campus: If you are connecting to a wireless router at home, you may need to enter your wireless password.
  • On campus: If you are setting up the computer while on the CU Boulder campus, connect using a wired connection or to UCB Wireless and login with your IdentiKey username and password.

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You will next be prompted to begin the University of Colorado Boulder's enrollment process. After you click Enroll, the Remote Management screen will display messages informing you that your device is connecting to 'casper.colorado.edu' and installing various profiles and applications.

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Select Continue to accept Apple's Data & Privacy agreement.

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Select Enable Location Services on this Mac and click Continue. Please make sure to enable this setting as it is required for E911 Services in Microsoft Teams Calls and to set the correct time zone settings needed for security updates. 

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After finishing these steps, Apple Setup Assistant will complete and bring you to the new login screen. This new login screen will allow you to sign in and create an account with your University of Colorado identikey credentials. Please type in your identikey@colorado.edu email address and click Next.

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Enter your identikey password and hit Sign In to authenticate your identity with the University of Colorado. You may be prompted to confirm via Microsoft Multi-Factor Authentication by sending your personal mobile device a text message with a one-time code.

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Once authenticated, a new account will be created on the device and log you in.

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If you require any personal Accessibility settings, you may set them up now to assist you throughout the rest of the deployment process. If you do not need to set anything up, click Not Now.

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Click Continue to accept Apple's Data & Privacy agreement.

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Customize the look of your user account by selecting the default white background with black text (Light) or black background with white text (Dark).

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When you reach your Desktop, the Setup Your Mac screen will ask you to confirm your IdentiKey username and, for DDS customers, your department. If your department isn't listed in the available options, please choose Other. If this screen doesn't appear within a few seconds of reaching your Desktop, please refer to the troubleshooting steps at the end of this document.

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The computer will then encrypt the drive and begin installing default applications. Please wait while these apps are installed. Click the Close button when the installs have completed to be returned to your desktop and continue the setup process.

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Once you've been returned to your Desktop, you will be prompted to activate your Microsoft Office 365 license. You will not be able to save documents or send/receive email until you activate the license. Click OK to continue.

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When Microsoft Outlook opens hit Sign In to enter your identikey@colorado.edu username and hit Continue to set up your email.

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After entering your IdentiKey email address, you will be prompted to sign into Single Sign On. Please enter your IdentiKey password to finish signing in. If you were not prompted by Microsoft MFA when signing into your computer, you may have to authenticate with MFA after signing into Single Sign On. 

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Once signed into Microsoft Single Sign On, you may be prompted to select which account you want to sign into Outlook with. Select your identikey@colorado.edu account and finish setting up Outlook.

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After signing into Microsoft Office, you will be prompted to sign into Microsoft OneDrive to begin automatically syncing your files on the machine.

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Enter your identikey@colorado.edu email and click Sign In to continue.

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Continue through the OneDrive setup window, and click OK when prompted to allow OneDrive to begin syncing your files.

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After you have signed into OneDrive, you will be notified of the included software and settings being installed automatically in the background by CU Boulder. Learn more about the software installed during this process on the Privacy & Software Transparency page. This list may vary slightly depending on your role, but includes: 

 *PLEASE NOTE: The list of included software will continue to install and will take some time to finish. 

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Looking for other software?

All University-owned computers enrolled in Secure Computing have access to an on-demand software catalog in the Self Service application.

  • If the "Setup Your Mac" in the previous screen never appears, try running the Setup Your Mac option available in the Featured section of Self Service.
  • If any of the individual applications from the included software fail to install, you can install them again from the Featured section of Self Service.
  • If the Self Service application isn't automatically installed on your computer, please request assistance from your departmental IT liaison or DDS technician using the DDS Request Portal.

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Finish setup

As the computer setup process completes, make a note of other software and settings that you may need to customize on your new device. This could include: 

  • Downloading additional software: Check the Self Service application before downloading software from vendor sites. 
  • Microsoft Teams settings: You will likely need to reset Teams settings to your preference. Check out OIT's tutorials for Changing notifications, Configuring voicemail or visit the Teams Service page for more resources.
  • Microsoft Outlook/Exchange configuration: Configure preferred settings in Outlook. Visit the Microsoft 365 - Microsoft Exchange page for best practices and other resources.
  • Connect devices: Connect keyboard, mouse, webcam, printers, etc. Depending on your device, you may need to re-adjust preferred settings or reach out to your department IT professional for assistance.
  • Transfer browser settings or bookmarks: If needed, transfer or edit bookmarks on your preferred browser. Refer to vendor documentation if needed: Google Chrome, Microsoft Edge, Firefox, Safari.
  • Duo multi-factor authentication: Duo multi-factor authentication is required for some applications on campus including MyCUinfo, Buff Portal and Cisco VPN. If you haven't already set it up, visit the Duo multi-factor authentication page for instructions and assistance. 
  • Other settings: Other device settings may need to be reset or changed.

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OneDrive Troubleshooting

If you had not backed up your data prior to receiving your new laptop, your data will not appear in OneDrive. Follow the steps below to fix:

  • Dedicated Desktop Support customers: Please contact DDS immediately using the DDS Request Portal so your DDS technician can help transfer your data.
  • Non-DDS customers: Back up your locally-stored data from your other computer. You will not need to do this for files that are saved in Google Drive, OneDrive, or a departmental file server or the UCB Files fileservers (\\ucbfiles.colorado.edu, \\files.colorado.edu, or \\cvcn.colorado.edu). For all other files stored on your computer, please use the appropriate instructions to upload your files to Microsoft OneDrive: back up files from a PC to OneDrive or back up files from a Mac to OneDrive
    Please note: When you sign into OneDrive, enter your email address in the identikey@colorado.edu format, not FirstName.LastName@colorado.edu.

Once you have uploaded your data into OneDrive, your files will appear on your new laptop in the OneDrive folder. If you are able to log into New Microsoft Teams or OneDrive but do not see data you might have a licensing issue and need to request new licensing. Visit the Microsoft 365 Desktop apps page for more information and the form to request a license if needed.