Monterey Release Information
Apple's most recent operating system, macOS 12 Monterey, comes pre-installed on new Macs and is available as an upgrade for compatible Macs. For a full listing of new features, please visit the official macOS Monterey information page.
Upgrade to macOS 12 Monterey
As is often the case when new operating systems are first released, there are incompatibilities with a number of widely used applications for campus Mac users. OIT feels Apple has addressed the most common issues with the new operating system and therefore faculty, staff, and students should feel free to upgrade Apple devices to macOS 12 Monterey.
OIT recommends that before upgrading to any new operating system, ensure your most used applications are compatible by checking the compatibility testing information below, or by contacting the vendor directly.
If you buy a new mac or choose to upgrade and run into problems that cannot be resolved, you may need to revert to an earlier version of macOS, which entails backing up your files and doing a fresh install.
For assistance, please schedule an appointment to bring your computer to the OIT Buff Techs Walk-In Center, contact Dedicated Desktop Support, or contact the IT Service Center at 303-735-4357 or email@example.com.
Dedicated Desktop Support Customers
Mac systems that are enrolled in Dedicated Desktop Support will be prevented from upgrading to macOS 12 Monterey as OIT works to resolve compatibility issues with standard applications and campus IT infrastructure. In the meantime, if you are supported by DDS and are interested in upgrading or have any questions, please contact your DDS Technician.
Known Compatibility Issues
USB 3.0 functionality
Some users running macOS Monterey have reported issues using USB-C hubs and docks. There have been several reports on Reddit, Apple's Developer Forums, and Apple's Support Communities about macOS Monterey and USB 3.0 hubs compatibility. OIT has confirmed the problem exists at least in Remote Capable Classrooms, but does not seem to be affecting a large number of users on campus. We will continue testing and update this page if this determination changes.
Compatibility of macOS 12 Monterey is being monitored by OIT. If additional compatibility issues with campus services and supported software arise, we will report the results on this page. Before you upgrade to Monterey, check this page to ensure compatibility with software, services, and systems you use the most.
|Application||Compatible with Monterey?||Updates|
|Adobe Acrobat||Adobe Acrobat DC is not compatible with Monterey. Visit Adobe's System Requirements page to learn more.|
|Adobe Creative Cloud||Individual CC Apps have specific requirements and may not be compatible with Monterey. Visit Adobe's System Requirements page to learn more.|
|Cisco AnyConnect||The latest version of Cisco AnyConnect is compatible with the latest version of macOS Monterey. Visit Cisco's Release Notes for more information.|
|Microsoft Teams||The vendor has verified compatibility. Visit Microsoft's upgrade information for more information.|
|Remote-Capable Classrooms||In general, OIT has found that macOS Monterey is compatible with the hardware in Remote Capable Classrooms. As noted above, some users may experience issues with USB 3.0 hubs, but this does not appear to be a widespread issue on the CU Boulder campus.|
|Zoom||The vendor has verified compatibility. Visit Zoom's Release Notes for more information.|