ServiceNow Will Require Multi-Factor Authentication Starting May 9

In an ongoing effort to better secure data at CU Boulder, ServiceNow will use CU Boulder’s Federated Identity Service and require Duo multi-factor authentication (MFA) when logging in starting Friday, May 9. Once this change goes into place, after you enter your IdentiKey username and password on the ServiceNow website, you will be prompted to authenticate with Duo, similar to when you log in to Buff Portal, MyCUInfo, or connect to campus VPN. 

Why are we doing this? 

It’s important that our campus continually update its systems and do everything it can to reasonably protect personal information of our students, faculty and staff, as well as the university’s data, finances and reputation from the increasing threat of cybersecurity attacks. MFA has been shown to block 99.9% of attacks in which personal credentials have been compromised, which in turn will help to safeguard the university’s online data. 

What if I’m not enrolled in Duo MFA? 

The vast majority of CU Boulder’s students, faculty and staff are already enrolled in Duo MFA. If you aren’t enrolled or haven’t authenticated recently with Duo, learn how to enroll and manage your settings in Duo MFA. 

If you have questions about this new MFA requirement or about ServiceNow, please contact the IT Service Center at oithelp@colorado.edu or 303-735-4357.