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New guidance for software audit response

Last Updated: 01/05/2021

Most software applications are not free and all applications have an associated license. A license grants the software manufacturer the legal right to audit customers to verify that the licensing terms are being followed. To make certain that due diligence is followed and that the proper resources are enlisted, OIT’s Software Asset Management (SAM) team has established software audit response procedures to help deliver the best results for our campus.

If you receive a notification about a software audit or license review, immediately notify the SAM team at, and do not respond to the notification. The SAM team will review the audit request and communicate with you and key stakeholders about next steps. Communication around audits will be coordinated by SAM to protect the university’s liability. If you are a part of the CU Boulder campus community and would like to review the full version of the Audit Response Procedures, please contact

The software audit response procedures were developed as part of the Software Licensing Futures project which is creating a Software Asset Management program for CU Boulder.