Service Maintenance: Enterprise Database (affecting Mobile MyCUInfo, CU-Boulder Identity Manager, WebAccess and more)

Last Updated: 04/03/2017
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Start Date & Time

Fri, 03/29/2013 - 5:00am

End Date & Time

Fri, 03/29/2013 - 7:00am


The campus Enterprise Database will undergo an update on Friday, March 29 at 5:00 a.m. making a number of online services unavailable for up to two hours including Mobile MyCUInfo, CU Boulder Identity Manager, WebAccess and Clicker registration.


During the update users will be unable to login to CU Boulder Identity Manager, Clicker registration, Mobile MyCUInfo, and Northstar lookup services. Also, any service using WebAccess for login purposes (e.g. Qualtrics, CDLib, Kronos) will also be impacted. The Book Store data retrieval, QuickAdmit, SID to Username Service and Token Exchange services will also be affected (see Affected Services below).

Affected Services

CU-Boulder Identity Manager (, Mobile MyCUInfo (, Northstar (, CUClickers ( In addition, the following "web services" and applications that are related to UIS portals will be impacted: Book Store data retrieval; QuickAdmit (CEPS quick provisioning); Sid2UserNameService; TokenExchange (provides some single-sign-on access to other resources via the UIS student portal). The following services will be delayed while the ED is down: Rosters (sympa) - Sync attempts will fail but otherwise should use cached data; CULearn TAC Powerlink; Mail Routing Updates (handled by Identity Manager).

For More Information

If you have questions about this maintenance, please contact the IT Service Center at or call 303-735-4357 (5-HELP from a campus phone). Email and phone help is available Mondays through Thursdays, 7:00 a.m. to 10:00 p.m.; Fridays 7:00 a.m. to 7:00 p.m.; and Saturdays and Sundays, noon to 6:00 p.m. Learn more at