Start Date & Time
End Date & Time
Description
A change is being made to the IdentiKey Manager account password reset process that incorporates Duo multi-factor authentication as a form of identity verification instead of security questions for any user enrolled in Duo.
Impact
No outage is expected during this change, but users can expect to be prompted for Duo authentication if they’re looking to recover a forgotten password. IdentiKey account creation or account activation flows will not be impacted by this change. Visit the IdentiKey Manager - Forgot My IdentiKey Password tutorial for screenshots of the updated process.
