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Decorative photo: OIT Request Portal.

Self-help IT resources

Submitted by stauffeg on Thu, 03/03/2022 - 9:22 AM

While most faculty, staff and students have successfully changed their IdentiKey password, many other campus affiliates, alumni in particular, are still going through the process which is creating long queues and delays for IT support. Until the demand for support returns to normal levels, you may experience support delays. The following resources will allow you to help yourself or escalate your support issues.

OIT Request Portal: This page has links to OIT’s service request forms for things including CUClickers software downloads, syllabus archive requests, new Microsoft Teams, Classroom Capture requests, reporting network issues and much more.

Dedicated Desktop Support Portal: Customers of OIT’s Dedicated Desktop Support service can request support or report issues through this portal.

Classroom Technology Problem Reporting Form: Instructors and students in OIT-supported classrooms can use this form to quickly report problems with classroom technology. Issues submitted via this form are directly submitted to the Learning Spaces Technology team in order to receive priority queuing.