Remote Learning Guidance for Students

Whether you have applied for a federal grant for technology through the CARES Act and are looking for information on how to spend that money appropriately, or you just want to make sure your Internet Service Provider's (ISP) connectivity meets the minimum standard for remote learning success, these recommendations can help point you in the right direction.

Most Common Types of Internet Connectivity offered in the United States:

Broadband connections are run over a cable infrastructure (i.e., Coaxial Cable, Optical Fiber and/or Ethernet).

• Cable connectivity offered by Comcast/Century Link are very common and offer technical help in setting up the connection.
• Speeds range from 25Mbps to 150Mbps for download and 1Mbps to 25Mbps for upload. Generally, this type of connectivity is considered optimal, since speeds of over 25Mbps can offer multiple people in a single residence better than good performance.

Cellular connections are run over a wireless "cell" infrastructure and are provided by companies like AT&T, T-Mobile and Verizon.

• Speeds can range depending on the service you are connected to. These services are upgraded in an evolution, as carriers roll out better speeds over time. The most common is 4G LTE and in some metropolitan areas 5G is being adopted, though speeds are limited to your device's cellular chipset.
• Speeds range from 5Mbps to 12Mbps for download and 2Mbps to 5Mbps for uploads, but will vary depending on congestion and signal to the nearest cellular tower.
• Connecting a wireless enabled computer to a cellular device (e.g., phone or hotspot) is typically done by creating a wireless network and then connecting that device to the shared SSID or wireless network name.
• OIT does not recommend that these types of connections be shared between more than one user at a time.

Base Recommendations for your Internet Service Provider (ISP) of choice:

• Because Zoom is the remote learning collaboration tool you will use that is most reliant on consistent internet connection, your ISP's speed should match Zoom's minimum bandwidth requirements. Zoom's System Requirements include at least a 3Mbps connection to take advantage of basic and advanced features.
• Test your ISP's connection using CU Boulder's speed test site. Make sure to close extra tabs in your browser and quit any unnecessary applications before you click the Start button to begin the speed test. Be sure to test from the computer you plan on using for schoolwork and make sure it is connected to Wi-Fi or a hotspot. Any result in the download gauge showing speeds near or above 3Mbps should be acceptable.
• Connectivity doesn't meet the threshold? Contact your ISP and talk with them about what internet options are available. Most broadband companies have offered increased speeds and plans that are more reasonable to meet the demand remote learning and working during the COVID-19 pandemic.

There are several resources available for students that need assistance getting/upgrading internet access.

CU Boulder Students in a Sprint service area:

• The Office of Diversity, Equity and Community Engagement works with units across campus to identify students who do not have adequate Wi-Fi to complete their academic responsibilities, and has a limited number of Wi-Fi hotspots available. Please submit a hotspot request on behalf of a student if they lack this resource.

Resources in Colorado:

• Use the State of Colorado broadband viewer to find providers available in your area. Then use the State of Colorado COVID-19 assistance programs list to find assistance.
• Comcast Internet Essentials Service
• CenturyLink LifeLine Service

Resources in the United States:

• The Federal government has the Lifeline service, which offers assistance covering the cost of internet service.
• FCC has a program called Keep Americans Connected. Their website includes a list of companies that have pledged to work with this program in each state.

• Announcements: Your instructor may post course information and updates directly in Canvas. They may appear in the Announcements tool, on the course homepage or on your Canvas mobile app (iOS/Android).
• Inbox: Use the Canvas Inbox to send an email to your instructor and other students in your class.
• Chat Tool: Your instructor may use the Chat Tool in Canvas to have text-based, real-time interactions with your entire class.
• Notifications: Did you know that you can adjust the notifications you receive from Canvas? Review the Canvas notification settings to learn more.
• Zoom Web Conferencing: If your instructor holds class, office hours or other class meetings online, they might do so over Zoom. In that case, they will share a Zoom link with you through Canvas, email or the class syllabus.

Zoom is a web conferencing tool that can be used on desktop, tablet and mobile devices. Zoom has a number of helpful features, including screen sharing, chat, recording, annotation and more.

• Getting started with Zoom, FAQ's, and more.
• How to download and install Zoom
• How to join a Zoom meeting
• Testing Audio
• Testing Video

You will need to set up a CU-provided iClicker account to participate in clicker questions during a live online course. This service is provided at no cost as a common-good service to campus.

To set up your iClicker student account, go to the iClicker student login, select your institution (University of Colorado Boulder), and log in to the Federated Identity Service using your IdentiKey username and password.

During class, you'll need to log in to your account and check in to the course. You can participate in polls and quizzes using either the web app or the mobile app.

Get Started:

• Set up an iClicker student account
• Install the mobile app
• Use the iClicker student app in class

When attending class or other meetings online, remember these tips to make sure you can hear and be heard:

• Use headphones or earbuds with a microphone to minimize surrounding noise to improve the quality of your voice. Any headset and microphone combo will provide a better experience than a microphone and speaker built into a laptop.
• Connect to your class or meeting about 5 minutes before the start time, so that you can make sure everything is working as it should.
• Mute your audio input when you are not speaking to minimize background noise for everyone in the online meeting.
• Limit the number of other devices connected to your wireless network to avoid a weaker wireless connection.
• If your Wi-Fi connection is poor, turn off the video to improve the connection. You can also try using a hard-wired ethernet connection if possible.
• If you are having audio issues, call in to the meeting.

Environment

• Sit at a table in a quiet and private environment. Limit distractions around you, since you'll need to be able to hear and focus on class.
• Avoid sitting in front of a brightly lit window or a moving fan, since this makes it difficult for your classmates and instructor to see you.

During Class

• Remember to mute or pause any notifications or sounds from your computer. If you need to flip through papers, take notes, type, sneeze, etc., mute your microphone so that others are not distracted.
• Check in with your instructor and classmates if you cannot hear them or you think they cannot hear you. Determine if you might need to speak louder or quieter.
• Pay attention and resist the urge to multitask. Treat class time as seriously as if you were physically present. Be prepared to respond if you are called on.

Your instructor may use PlayPosit, an interactive video tool that allows the addition of questions, text prompts or images over the video content. Refer to the PlayPosit Knowledge Base for students for information about how to use PlayPosit.

Your instructors may use the Discussions feature in Canvas to hold asynchronous (or not in real-time) online discussions. Refer to the following tutorials for help with discussions in Canvas:

• View discussions in a course
• Replying to a discussion in a course
• More discussions resources

Canvas Studio allows instructors and students to collaborate using video and audio media. Canvas Studio can be used to facilitate student engagement with one another, with their instructor, and with the content they are learning.

Students can record themselves giving a presentation, practicing a speech or giving a performance within Canvas Studio. Instructors can share videos they want students to have discussions about as students view the video independently. Videos can be recorded directly in Canvas or uploaded from a local file or YouTube. Once a video is uploaded to Canvas, students can add text comments to videos that appear in a discussion section below the video.

VoiceThread is another tool your instructors may use for asynchronous student discussions. You can contribute to the discussion using text, audio or video. VoiceThread is also available via the VoiceThread Mobile App.

• Connect with anyone on campus via chat, audio or video call. All CU Boulder users are licensed for Teams, making it easier to add people to a team or search, call and chat
• Invite external (guest) users to be part of your Team
• Access other Office 365 apps including OneDrive, SharePoint, OneNote and Planner
• Connect your Team to third-party apps and connectors including Google Drive, SurveyMonkey, Twitter, RSS, Salesforce, Trello, GitHub and JIRA

Your instructors may have you complete and submit assignments online for your courses. Refer to the following tutorials for help with assignments in Canvas:

• View assignments
• View the rubric for an assignment
• Submit an assignment
• More assignments resources

You can upload different file types to assignments in Canvas including Microsoft Office documents, audio, videos and Google Docs. Your instructor may specify what file type they require for an assignment.

Your instructors may have you work in groups during online classes and outside of class time.

• During live lectures via Zoom, your instructors may have you participate in breakout rooms to allow students to work in small groups.
• Your instructors may also create groups in Canvas for collaborative projects or assignments or small-group discussions.
• Use the Collaborations tool in Canvas to work together on documents and have group discussions with your classmates.

Check in with your classmates, particularly if you need to collaborate on a project or assignment, on how to best communicate with each other. Exchange contact information and decide on a communication method.

You can view your grades in Canvas. Some instructors may not post all assignments in Canvas, so the grade you see may only reflect assignments posted in Canvas.

• View grades
• More grades resources

Your instructors might require you to take a quiz or exam in Canvas. Review the following tutorials for help:

• View quizzes
• View a rubric attached to a quiz
• Submit a quiz
• View quiz results
• More quizzes resources

Instructors may use Proctorio to remotely proctor exams in Canvas, however, OIT no longer supports the service. The Leeds School of Business and the Department of Economics at CU Boulder are continuing to provide access to Proctorio on a limited unit-managed license. Students who need technical assistance should reach out to Proctorio support.