|Title||Start Date & Time||End Date & Time|
|Service Issue Reported: OIT Networking ITP Resource Tool||Thursday, September 12, 2019 - 8:44am|
|Service Restored: Incoming SMTP Servers Malfunctioning||Wednesday, October 9, 2019 - 11:04am||Sunday, October 13, 2019 - 11:15am|
|Service Maintenance Scheduled: Network Switches - Building-by-Building||Monday, September 23, 2019 (All day)||Tuesday, January 28, 2020 (All day)|
This list of software and hardware (below) is used by the IT Service Center and Dedicated Desktop Support to guide their responses to support requests, and endorsed by the Office of the Associate Vice Chancellor for IT & CIO , Larry Levine. These standards enable OIT to provide users with high quality support and cost-effective service.
The standards are not mandatory and technicians will give their best effort to support older products. However, adhering to them will ensure that customers have effective support from the IT Service Center and Dedicated Desktop Support.
This list is intended to be a "living" list; it will be under review continuously. Comments are always welcome; contact email@example.com.
Confused about when to upgrade your software? Use the OIT provided Software Life Cycle tool to learn about when software applications are in early release, recommended, near the end of life, or should be upgraded.
The specifications below detail the minimum hardware requirements to receive support from the IT Service Center and BuffTechs:
The specifications below detail the minimum software version that is required to receive support from the IT Service Center and Desktop Support (Student Desktop Support Technicians).
|Type of Software||Minimum Supported|
|Email, Calendar, and Contact Readers|
|Video Conferencing / Collaboration|
Highly Confidential Data Search Tools:
Whole Disk Encryption:
Secure File Transfer (SFTP) and Secure Shell (SSH) Utilities:
|Media and Design Tools|
|Desktop Virtualization Tools|
|Unix and Linux OS and Servers||Support is available through Shared Infrastructure Services for a fee for new systems using Redhat Linux.|
The specifications below detail mobile device operating system requirements to receive support. Support includes the configuration of Microsoft Exchange, G Suite, and UCB wireless on devices.