|Title||Start Date & Time||End Date & Time|
|Service Issue Reported: Campus Wireless||Monday, February 12, 2018 - 10:05am|
|Service Issue Updated: Student Account Access||Friday, February 9, 2018 - 12:39pm|
|Service Issue Reported: Power outage on East Campus||Tuesday, February 13, 2018 - 1:40pm|
|Service Restored: Intermittent issues with the Federated Identity Service||Monday, February 19, 2018 - 10:16am||Monday, February 19, 2018 - 10:51am|
|Service Maintenance Scheduled: Digication||Sunday, February 25, 2018 - 4:00am||Sunday, February 25, 2018 - 6:00am|
|Service Maintenance Scheduled: Campus Firewall||Tuesday, March 6, 2018 - 5:30am||Tuesday, March 6, 2018 - 6:30am|
Moving to Dedicated Desktop Support (DDS) requires departmental leadership and individual involvement throughout the process. The full transition to DDS can take a few weeks up to several months depending on the department’s size, complexity of systems, and individual participation levels, but generally follows the same process.
Before starting work on the transition, leaders from the interested department and representatives from OIT’s DDS group will meet to discuss all aspects of the service, department specifics, and possible timelines. We will go through the DDS Transition Readiness Checklist as well as discuss the specific technical needs of the department. After agreeing to move forward, DDS and the department will set a schedule to continue the process.
During Phase 1 DDS will discuss the support approach, establish dates and plans, and explain end goals to the department. Our team will also work to identify any other departmental technology needs that could benefit from a centrally managed approach. Even at this very early stage, OIT’s DDS provides support to the whole department, but is still learning about workflow and individual needs.
At this point, DDS works hard to efficiently set up and connect all departmental computers to management systems. Once this is done, DDS will continue to tweak and troubleshoot as necessary, and users will begin experiencing the non-intrusive, proactive management that makes everything seamless and satisfying.
Phase 3 sees the transition completed. At this stage the department continues its working relationship with DDS and the Promise of Service and Service Level Agreements apply.