Service Maintenance Completed: Enterprise Database (multiple services impacted)

Submitted by krlu2891 on

Start Date & Time

End Date & Time

Description

The production Enterprise Database (EDB) service will undergo an upgrade to its hardware between 7 and 8:30 a.m. on Wednesday, July 19. This will impact services that are dependent upon the Enterprise Database, including the Federated Identity Service and services that rely on it for logins such as MyCUInfo, Buff Portal, Canvas, and many more (see Impact and Affected Services below).

Impact

The Federated Identity Service will experience two outages of 5 to 15 minutes during the maintenance window between 7 and 8:30 a.m. on Wednesday, July 19. New authentication activity and logins will not be possible during these outages for services such as MyCUInfo, Buff Portal, Canvas, and many more. Other dependent services may also experience interruptions during the maintenance window (see Affected Services below). New courses and enrollments will be delayed until the end of the maintenance window. 

Affected Services

The following services are dependent upon the Enterprise Database and may experience brief interruptions during the maintenance:

  • Grouper (mygroups.colorado.edu, mygroups-ws.colorado.edu)
  • Federated Identity Service/Shibboleth (fedauth.colorado.edu) and services that rely on it for authentication, including: 
    • MyCUInfo
    • Buff Portal
    • MyCUHub
    • Buff Pass
    • Canvas
    • CS Moodle
    • Student Printing
    • Qualtrics (will not affect recipients ability to respond to surveys)
    • LinkedIn Learning
    • Digication
    • VoiceThread
    • Zoom
    • Classroom Capture
    • WEPA Printing
    • CU Salesforce
    • Docusign
    • Adobe
  • Book Store data retrieval (via MyCUInfo, Buff Portal)
  • Oracle Identity Manager backfill of data to the EDB will be queued up during the maintenance and processed when complete (e.g. user display name changes via identikey.colorado.edu will not immediately propagate to the EDB)
  • IAM Integration Service
  • QuickAdmit Web Service
  • Sid2UserName Web Service
  • TokenExchange Web Service
  • Real Time Enrollments (RTE) Web Service
  • DEPA
  • Learning Management Systems course creation and enrollments
  • Office 365 Provisioning & Licensing
  • Aurora Admin Portal
  • Aurora Requests Portal
  • SID Recovery 
  • Salesforce/MyCUHub Provisioning
  • NSFP and OIEC processes
  • Study Abroad Database View