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Description
Service Restored at 4:15 PM on 6/7/23: Root issue: Course Roster emails coming from Gmail accounts may have received an error similar to "550 5.4.1 Recipient address rejected: Access denied"
Resolution: Microsoft 365 outages caused issues with mail relay from external senders passing to the Rosters service. Toggling the correct relay settings off and on restored service based on testing
Service Issue Reported at 1:58 PM on 6/7/23: OIT is aware of an issue impacting course roster emails. We believe the issue is limited to emails sent from Gmail accounts. Users may receive an error similar to "550 5.4.1 Recipient address rejected: Access denied" OIT is investigating
Workarounds: Instructors can use an Exchange/Outlook mailbox if available, or use the Canvas LMS messaging tools to contact students. Learn more about communicating with students using Canvas in the Using Announcements and Inbox to Communicate with Students tutorial
