Service Restored at 4:48 p.m.: The issue with the router has been addressed, and it is now operating normally. As a result, wired and wireless networking is again available in the affected buildings.
Service Issue Reported at 4:09 p.m.: A problem with the Regent network distribution router is causing the loss of wired and wireless networking in the Regent, 924 Broadway, 914 Broadway, Willard (WLRD) and C4C (C4C) buildings. OIT Networking is investigating the issue, and more information will be posted here as it becomes available.
Incident Report Summary
On Monday, Sept. 10, 2012, the Regent router experienced technical issues that caused an outage of wired and wireless networking services in Regent, portions of the C4C, 914 Broadway and 924 Broadway. The issue was triggered by higher than normal ambient operating temperatures, due to an in-room air conditioning outage in the Regent building. OIT restarted the router chassis, and wired and wireless services were restored. Subsequently, they replaced routing engines in the chassis.OIT continues to upgrade internal router component hardware and firmware. In addition, they are working with the vendor to determine if future processor card features will allow same-building networking services to be virtualized across more than one distribution router to effectively eliminate a single point of failure. To view the full Incident report, go to: http://oit.colorado.edu/sites/default/files/Regent-Router-Incident-3A48A66.pdf
Users unable to utilize wired and wireless networking in the Regent building.
Service alerts are posted for planned service maintenance and unplanned service outages.
To subscribe to service alerts, log into this website by clicking the "Login to subscribe" link near the top of this service alert. Once logged in, scroll to the bottom of this page and click on the grey (+)Subscribe button to subscribe to all service alert content.
Learn more by visiting OIT's Service Alert Subscription page.