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Update 7/26/2024: OIT believes this issue has been resolved for the time being, but continues to work with the vendor to improve contact center functionality. For more information on troubleshooting this or other issues, visit the Enghouse Touchpoint Contact Center - Known Issues page.
Service Issue Reported on 6/13/2024 at 12:43 PM: OIT is aware of an intermittent issue where when a caller reaches a campus touchpoint contact center the agent cannot hear the caller. In addition, transfers from Touchpoint contact center to a 5-digit campus extension in Microsoft Teams is also not working. As a temporary workaround, transfer to the 10-digit campus phone number instead. OIT is working with our vendor (Enghouse) to resolve the issues.
