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Service Restored: FedAuth/SSO to ArcGIS service failing

Submitted by mamo0495 on

Start Date & Time

End Date & Time

Description

Service Restored at 4:43 AM on 9/27/2023: Per OIT's software team, access for SSO accounts to ArcGIS Online and ArcGIS Pro SSO is now functioning correctly via Federated ID authentication.

 

Service Issue Reported at 4:01 PM on 9/27/2023: OIT is aware that when signing into ArcGIS, the Federated ID service is returning the message "The request cannot be fulfilled ..."  Access for SSO accounts to ArcGIS Online and ArcGIS Pro SSO is blocked.  Vendor and internal support teams are engaged.