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Service Restored: Web Express Sites Performance Degradation

Submitted by keea2562 on

Start Date & Time

End Date & Time

Description

Service Issue Restored at 12:59 PM on 9/14/2023: The vendor has implemented a fix. As of 12:59 p.m. all sites are available.

UIS Update at 11:49 AM on 9/14/2023: The following websites are currently impacted:

www.cu.edu
giving.cu.edu
presidents.cu.edu
regents.cu.edu
advantage.cu.edu
connections.cu.edu
learn.cuanschutz.edu
online.uccs.edu
online.ucdenver.edu
online.cu.edu
online.ucdenver.edu
www.colorado.edu/libraries

There are no workarounds at this time. The vendor continues work to restore service. More information will be provided as it becomes available.

UIS Update at 11:25 AM on 9/14/2023: CU.edu sites are experiencing a service interruption. Current symptoms include: CU.edu sites (and others hosted by Pantheon) are currently unavailable. There are no workarounds at this time. The vendor is working to restore service. More information will be provided as it becomes available.

Service Issue Reported at 11:00 AM on 9/14/2023: OIT and SRC are aware of an issue impacting Colorado.edu websites. People may receive a 503 error. We have engaged the vendor and are working to resolve the issue. 

Vendor Status Page: https://status.pantheon.io/