Service Maintenance Completed: Enterprise Applications including Campus Solutions & Portals

Submitted by stauffeg on

Start Date & Time

End Date & Time

Description

Please note: this maintenance, which was originally scheduled for 6 a.m. to 11:59 p.m. on December 11, has been rescheduled to take place from 12 a.m. (midnight) to 6 a.m. on December 11.

UIS will perform service maintenance on enterprise applications from 12 a.m. (midnight) to 6 a.m. on Saturday, December 11. During this time Campus Solutions, MyCUInfo, MyCUBoulder and Buff Portal, and some of the resources accessed through these services, will be unavailable (see Affected Services below). Services that are linked through the portals, but not otherwise dependent upon them, such as Canvas, will still be accessible through direct links (see Affected Services below).

Impact

During the maintenance window from 12 a.m. (midnight) to 6 a.m. on Saturday, December 11, Campus Solutions, MyCUInfo, MyCUBoulder and Buff Portal, and some of the resources accessed through these services will be unavailable (see Affected Services below). There will also be a delay in campus IdentiKey provisioning.

If you encounter errors in HCM applications following the maintenance, clearing your browser cache often resolves the issues.

Affected Services

The following services will be unavailable during the maintenance window: 

  • Campus Solutions
  • Campus Solutions Mobile Application
  • Central Information Warehouse (CIW)
  • Constituent Relationship Management (CRM)
  • Degree Audit and Transfer Credit (DATC)
  • Enterprise Portal (MyCUInfo, Buff Portal, MyCUBoulder)
  • eRA InfoEd Application
  • eRA (interface with HCM system only)
  • HireRight
  • ImageNow
  • Integration Gateway
  • International Tax Navigator
  • LegalFiles
  • LinkedIn Learning
  • OnBase (direct access and Unity Client)
  • Parchment
  • Phire
  • R25
  • Secure Enterprise Search (SES)
  • Secure File Transfer Protocol
  • SharePoint
  • Sunapsis
  • TeamMate
  • TTO Portal

The following services will be available via direct access links:

Additional Information from UIS

For more information on these UIS services, visit the UIS Service Catalog. If you have questions about this maintenance, contact the UIS Service Desk at help@cu.edu or 303-860-4357.