Service Restored: Email Delivery

Last Updated: 12/30/2019
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Start Date & Time

Mon, 12/30/2019 - 10:09am

End Date & Time

Mon, 12/30/2019 - 11:13am

Description

From 10:09 a.m. to 11:13 a.m. there was an email delivery issue with CU Boulder email (faculty, staff and student accounts). If an email came from an external service (e.g. Salesforce, DocuSign, Slate, etc.) or outside of CU Boulder Office 365 or CU Boulder Gmail systems (e.g. personal accounts, other universities, governmental organizations, etc.) it was not delivered.

Impact

  • All emails sent from external accounts to CU Boulder accounts were not delivered during this window of time.
  • All emails sent from a CU Boulder Gmail user to a CU Boulder Office 365 user were not delivered.
  • All emails sent from a CU Boulder Office 365 user to a CU Boulder Gmail user were not delivered.

Not Impacted

  • All emails sent from one CU Boulder Office 365 user to another CU Boulder Office 365 user were delivered correctly.
  • Emails sent from any CU Boulder Office 365 or CU Boulder Gmail user to an external email address were delivered correctly. 

The root cause of the email routing issue has been repaired and email is routing correctly as of Dec. 30 at 11:13 a.m.

OIT is working to inform those who were directly affected by this issue. We thank you for your patience.

Affected Services

CU Boulder email accounts