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IT services & support during remote-only instruction

Submitted by jach7912 on Mon, 09/21/2020 - 1:32 PM

As CU Boulder transitions to temporary remote-only instruction, OIT is here to support your teaching and learning experience. 

We recognize that there are so many dependencies on technology to ensure academic instruction succeeds in a remote-only mode. We strive to make the campus IT environment simple, seamless and secure, and are dedicated to doing whatever it takes to meet your IT support needs. 

Below you will find resources, guidance, and links to our services and support to make remote teaching and learning easier. Please note that if you’ve visited these pages in the spring or summer, we’ve continued to refine and enhance our services, and will continue to update information about our services and support as the campus transitions between operation modes.

OIT's COVID-19 resources: This site is the starting point for information and guidance about the technology available to support teaching, learning, and working remotely. 

Support for Lectures

Personal Capture: This all-in-one solution allows you to record, edit, and share your content from home by pairing your lecture content with webcam video or simply a voice-over. My Mediasite’s Desktop Recorder does the rest.

Tips for making recordings from home: Check out our introductory guide chock full of tips for producing video content from home.

Zoom help: Learn how to customize your Zoom meeting rooms, enhance security, and much more. 

Reactivate previously recorded Classroom Capture content: Lectures that were previously recorded using the Classroom Capture service can now be reactivated and repurposed for remote learning.

Remote instruction drop-in training: OIT is offering daily online drop-in sessions September 21-25 to help instructors with technology questions they might have as they transition to remote teaching.

Hardware and Software

Instructor laptop initiative: The university has prioritized one-time funds to provide Dell laptops to CU Boulder instructors, lecturers and others with teaching responsibilities who have unmet personal technology needs.

OIT-provided peripherals: OIT is distributing “common good” IT peripherals to instructors who do not already own the equipment needed to teach in a remote modality.

Access labs remotely: Remote access to OIT-managed computer labs is available to the students scheduled in courses that were held in these spaces. Students who were not scheduled in lab courses may be provided remote access on a case-by-case basis. Dedicated in-person computers will still be available for students to use physically in lab spaces to complete coursework.

Software: Free and discounted software is available to faculty, staff, and students to install on their devices. If there is software that is critical to continue learning and working remotely which is not on this page, please contact the IT Service Center. To understand the best tools for learning and working remotely, visit the COVID-19 Resources page

Teaching Tools

Canvas: Use Canvas to communicate with your students, distribute course materials, assess student learning, and securely share grades.  

Proctorio: Proctorio allows students to complete an assessment at a remote location, such as their home, while helping to ensure the integrity of the exam. It provides a degree of assurance that test-takers are the individuals they claim to be, while also deterring misconduct.

iClicker Cloud & Reef: Together these services enable students to participate in polling with the iClicker Reef app when learning remotely.

Collaborative Tools

Students, faculty, and staff have the collaborative applications of both Microsoft and Google at their disposal to help us teach, work and learn together regardless of the campus’s operation mode.

Microsoft Office 365: Students, faculty, and staff have access to the Microsoft Office 365 suite of services which includes, Office Online, OneDrive, Teams, SharePoint, and free ProPlus software applications. 

G Suite (Google): Google applications including Drive (Docs), Sites, Contacts, Calendar, Chat, Groups, Analytics, and more are available to all faculty, staff, and students in order to collaborate effectively. 

Training and Support

Academic technology training: OIT offers a number of live scheduled online training, recorded on-demand sessions, and drop-in sessions to support instructors teaching remotely.

Technology Copilots: Technology Copilots assist instructors in remote classes as they use teaching technologies and facilitate their remote students’ participation.

IT Service Center: As always, the IT Service Center is there to provide assistance with your IT needs by phone at 303-735-4537 and email at, Monday through Friday from 7:30 a.m. - 10 p.m.

Buff Techs appointments: Students, faculty, and staff that are not covered by Dedicated Desktop Support can make an appointment with Buff Techs for a remote support session. They can help with malware removal, basic device troubleshooting, and Canvas, Zoom, and other IT services and issues.

Dedicated Desktop Support appointments: The Dedicated Desktop Support team has transitioned most of its daily support services to remote support tools.