Technology Resources for Working Remotely

Last Updated: 07/08/2020

General Guidance for Working Remotely

Working Remotely Checklist

Review tips for working productively, remotely.
Verify that you can connect to campus resources from home, including the VPN, and that your internet connection is reliable.
Forward your phone calls or change your voicemail greeting to reflect your change in location.
Plan with others in your department about how you will meet and collaborate, as well as setting expectations for working remotely.
Find Guidance for IT Hardware and Software Purchases.
Know how to contact IT support when you have trouble.
 Stay informed with what is happening on campus.

Tips for working remotely

General tips and advice for transitioning to a remote work environment

  • Stick to your normal morning and workday schedule.
  • Have a defined place you work and try to keep it for work only.
  • Schedule check-in times with your team/supervisors to stay on task and supported.
  • Take regular breaks, hydrate, and stretch.
  • Keep in mind Academic Technology Resources for Teaching Continuity if needed.

Additional Resources

Connect to campus resources

Connecting to CU Boulder's VPN

Many of the resources and tools to complete your daily work do not require the use of the CU's VPN. A few that do include the following:

Note: Some countries outside the United States filter internet traffic. As a result, access to some CU resources (including VPN) may be restricted. Such restrictions are outside of CU's control and can change frequently. OIT is unable to know which resources may not be accessed from countries outside the United States.

Collaborate, message, and meet with peers

To provide a cohesive unified experience to our campus community, it is highly recommend that you utilize the campus’ supported tools. CU Boulder needs a familiar and streamlined approach during this stressful time and a proliferation of a variety of tools, without sufficient support, will further disrupt the task at hand.

Chat or Meet in Microsoft Teams
  • Connect with anyone on campus via chat, audio, or video call. All CU Boulder users are licensed for Teams, making it easier to add people to a team or search, call, and chat
  • Invite external (guest) users to be part of your Team
  • Access other Office 365 apps including OneDrive, SharePoint, OneNote, and Planner
  • Connect your Team to third-party apps and connectors including Google Drive, SurveyMonkey, Twitter, RSS, Salesforce, Trello, GitHub and JIRA
Collaborate using Office 365 tools

CU Boulder's online productivity tools allow you to work with peers from different locations, and since your work is stored in the cloud you can access it from anywhere with an internet connection.

  • Office 365 is a Microsoft product available to all faculty, staff, and students
  • Outlook, Word, Excel, PowerPoint, OneNote, Teams, To-Do, and Planner.
  • If you are working on a computer or device that doesn't have productivity software like Microsoft Office installed, use web-based tools
Utilize G Suite for collaboration

CU Boulder's online productivity tools allow you to work with peers from different locations, and since your work is stored in the cloud, access it from anywhere with an internet connection.

  • G Suite is a Google product available to all faculty, staff, and students
  • Docs, Sheets, Drawings, and Slides.

Phone settings and Voicemail access

Forward Your Campus Phone
  • If you do not receive any calls related to student, faculty, staff personal data or financial transactions, you can forward your phone. Instructions for forwarding your phone.
  • If you do receive calls related to student, faculty or staff data or financial transactions, please email oithelp@colorado.edu and request single number reach be activated for your account. With single number reach, you will receive calls to your alternate phone as well as your campus phone. If you do not answer, your CU Boulder voicemail will take the message.
Access Your Voicemail
  • Dial 303-735-6245
  • Enter your campus 5-digit extension followed by #
  • Enter your mailbox PIN when prompted
    • If you forget or need to reset your PIN, please contact the IT Service Center at 303-735-4357 or oithelp@colorado.edu.
  • Have your voicemail forwarded to your email inbox (may take up to two weeks to activate). To prevent the written transcription and email transmission of highly confidential information, this feature is prohibited for anyone who may receive this type of information by telephone.

IT Hardware and Software Purchases

Procurement Service Center (PSC) Guidance

The Procurement Service Center (PSC) has issued advice on IT Hardware & Software Purchases in response to the COVID-19 situation. As of March 2020, the PSC’s published information states that “IT hardware and software purchases should route through campus IT organizations prior to purchase.” When inquiring with the PSC, CU Boulder staff are directed to OIT to approve any non-standard hardware purchases. Because OIT does not purchase personal computer equipment for employees, we are issuing the following guidance in place of an authorized exception:

  • You are encouraged to contact your IT desktop support to determine if they can help you with a solution so that you can avoid a purchase.
  • Individual faculty and staff should consult with their department purchasers rather than purchase on their own.
  • Department purchasers should follow the recommendations from the PSC.
  • If department purchasers determine that an exception to the purchasing method is in order, or wish to have the item shipped directly to an employee’s home and skip campus delivery, OIT recommends following the procedure(s) below.
Procedure to purchase with a P-Card rather than the CU Marketplace
  • Document why the purchase of new equipment must be made, rather than the employee using their current office equipment. Include this documentation with your P-Card receipt. Be sure to follow your individual department’s practices for creating and documenting your P-Card Expense Reports.
  • If ordering online, verify that you will receive the item sooner with a P-Card than with a CU Marketplace order. This is not always the case.
  • If you intend to ship an item directly to an employee’s home and skip campus delivery, see below.
Procedure to ship an item directly to an employee’s home
  • Since the only way to ship an item directly to an employee’s home and skip campus delivery is to purchase with a P-Card, see the section above titled “Procedure to purchase with a P-Card rather than the CU Marketplace”. Please note that this should only occur when all other options have been explored.
  • Consult with the OIT Recommended Software and Hardware List and the OIT Supported Software and Hardware List to ensure the computer hardware is appropriate for campus use and support.
  • Consult with your IT desktop support. This may be OIT Dedicated Desktop Support (DDS), or someone else. Because most new computer hardware requires special setup by your IT support to function correctly and connect to campus resources, your IT desktop support may require that the new hardware be shipped to a campus location and set up by an IT technician on campus before it can be distributed to an employee. Also, only certain models may be supported by IT. Finally, your IT support may require the computer to be tagged and recorded for inventory purposes.
  • Verify with your IT desktop support contact that:
    • The computer hardware can be deployed and supported without setup by on-campus IT staff.
    • The computer hardware model and configuration will be supported by your IT staff once normal campus operations resume.
  • If you are purchasing a computer on behalf of a faculty member participating in the Faculty Computer Purchase Program (FCPP), ensure you have obtained FCPP approval in advance of the purchase. Indicate in your exception request that this is related to COVID-19, and you have performed the steps in the previous bullets.

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