Exchange Online - Configure Apple Mail on iOS

Use this tutorial to configure an Exchange Online mailbox in Apple Mail on iOS.

Please note: OIT cannot support the Apple Mail application past this initial configuration because the vendor does not consistently adhere to Microsoft's Exchange standards.

When adding a colorado.edu exchange account on your iOS device, you see the following warning:
"Adding an Exchange account will allow the Exchange administrator to remotely manage your device. The administrator may collect personal data, add/remove accounts and restrictions, list, install, and manage apps, and remotely erase data on your device."

The Apple Mail for iOS app uses the Microsoft Active Sync Protocol for communications, which includes the capability to lock or wipe a device by Exchange administrators. If you do not accept these settings, use the Microsoft Outlook App for iOS instead. Learn more about our support and recommendations on the Exchange Online page.

OS:
Layout:
one column
two columns

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Open or search for your iPhone settings menu, scroll down and select Mail.

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Select Accounts.

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Select Add Account. 

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Select Microsoft Exchange.

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Enter your IdentiKeyUsername@colorado.edu email address (not first.last@colorado.edu format).

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Select Sign In to login using Microsoft 365. 

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An Microsoft 365 login window will open. Enter your IdentiKey password and tap Sign in.

If prompted, you may need to authenticate using Multi-factor authentication. 

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Next, select what you'd like to sync from your CU Boulder account then tap Save. 

Please note: If you have delegated your calendar, do not sync your calendar. 

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Your mailbox will now appear in your mail application and your inbox will begin to sync. This may take some time, depending on the content of your mailbox.