Office 365 - FAQ

Last Updated: 06/19/2017

Overview

Questions and answers that address aspects of Microsoft Office 365.

General FAQ

Can I download Office 365 to my computer?

Yes and no. Microsoft Office 365 provides access to online versions of Office products like Word, Excel, PowerPoint and OneNote. You don't need to download anything to use these services; however, Office Online services are seamlessly integrated and complementary to any Office software installed on your computer. Using Office Online may enhance your Office software experience with new web storage and editing tools. There is Lync software that you may download to your computer; however, Lync Online also allows you to carry out most of Lync's functions through a browser version.

What browsers are compatible with Office 365?

Most modern web browsers are supported in Office 365 including Windows Internet Explorer, Mozilla Firefox, Apple Safari and Google Chrome. This website has more information about the browser version you must use.

Can I access 365 on my mobile device(s)?

Yes. There are mobile versions of Office 365 services available for Windows, iPhone and Android. This page has more information about mobile versions of Office 365.

Office Online

I already use Office products like Word, Excel & PowerPoint on my computer. Will my Office 365 account affect my use of Office products on my computer?

No. The Microsoft Office 365 deployment does not impact any current use of Microsoft Office software installed on your computer. Office Online and your local version of Office are seamlessly integrated and complementary. Using Office Online may enhance your Office software experience, with the new web storage and editing tools, but you may choose to continue using Microsoft Office no differently than you always have in the past.

Exchange Online

Is student email moving to Exchange Online?

Not at this time. The future of email on the CU Boulder campus includes the ability of faculty, staff and students to choose the home of their email. After the migration of faculty and staff email to Exchange Online, our focus will turn to the implementation of an identity management tool that will allow CU Boulder affiliates to choose between Gmail or Exchange Online as their mailhome.

Sometimes I need to send emails to large numbers of people. Does Exchange Online limit the number of emails I can send?

Yes. Exchange Online limits the number of recipients per message to 500 and sets a daily recipient limit of 10,000 recipients. If you have email sending needs that exceed these limits, we recommend using one of CU Boulder's bulk/mass email communication services.

Are certain attachments types blocked by Office 365?

Outlook and Outlook Web App do not allow you to receive files of certain types (such as .exe files) as attachments, because of their potential for introducing a virus into your computer. By default, Outlook blocks these files.

For a full list of file types, please review Microsoft's blocked attachments page.

How much storage space does my Exchange Online account have?

All Office 365 accounts by default have 50GB of Storage for email and calendar data. Visit the Outlook Web App Check Mailbox Usage tutorial to learn how to check the capacity of your mailbox. To request more space, contact the IT Service Center. 

How long do messages stay in the Deleted Items folder?

The deleted items folder retention period is 30 days. After that, messages are automatically removed from the folder. Items that have been automatically removed from the Deleted Items folder are retained for 30 days before being permanently deleted. You can recover items during the retention period using Outlook or OWA. Visit the Recovering Deleted Items tutorial for instructions. 

What do I need to know if I use delegates to manage my Calendar?

OIT has created an Exchange Online Calendaring Best Practices guide to provide guidance to Exchange Online calendar users on the practices and email/calendar clients that best avoid calendaring problems. They have been collected from many years of experience with Exchange and from multiple sources. 

Lync

Is it true that I can use Lync with any Microsoft Lync user and not just those on campus?

Yes. Lync allows you to connect via instant messaging, HD video conferencing, screen sharing and voice communication with other internal and external Microsoft Lync users.

Delivery Locations and Forwarding

Can I redirect my colorado.edu email account to an off-campus e-mail provider such as Hotmail?

With the implementation of Office 365 Microsoft Exchange email and calendaring solution, faculty and staff are encouraged to utilize the campus service for all university-related work instead of other third-party providers such as Hotmail, Yahoo or Gmail. However, if faculty or staff members determine that use of the CU Boulder email service interferes with their ability to pursue their academic or research activities, they can request an exception.

Does this policy apply to e-mail accounts of faculty or staff who work with national labs, or other campuses or organizations?

Arrangements have been made to accommodate those who work with organizations with whom the university has made arrangements to use these organizations' domain as one's email delivery location. The accepted domains currently include:

Campuses


  • colorado.edu (variations that include colorado.edu are acceptable)

  • cu.edu

  • 
cusys.edu

  • email.ucdenver.edu
  • 
jove.uchsc.edu
  • 
ludell.uccs.edu

  • math.cudenver.edu

  • ucdenver.edu
  • 
uchsc.edu

  • wizard.cusys.edu

National Labs

  • boulder.nist.gov

  • cdc.gov
  • 
nist.gov
  • 
noaa.gov
  • 
nrel.gov
  • 
ucar.edu

Other Organizations (institutes)

  • 
cuchbe.org

  • cumcen.org
  • cufund.org

  • uccs.edu
  • 
nsidc.org

  • centerwest.org
  • 
espacecenter.org

If you are associated with one of these organizations or national labs and wish to have your CU email delivered there, you will need to update your email delivery location in CU Boulder Identity Manager. Instructions for updating your email delivery location are available at Identity Manager - Email Delivery Location.

If I'm associated with another institute or national lab not listed above, but want an exception, what should I do?

If an individual from an institute or national lab is seeking an exception, the individual should first contact their director or department chair to seek their approval. Then, the director or department chair should contact CU Boulder Legal Counsel, who will review the request.

What can I do if none of these options address my needs?

If you feel that using any CU email account is unacceptable in fulfilling your teaching, research, or administrative duties, please contact your director or department chair. If after discussing the problem with your director or department chair you both feel that using a CU email account is unacceptable, then you should complete the certificate of receipt with signatures from you and your director or department chair, and sent, via campus mail to IT Security, 455 UCB, faxed to (303) 735-5036, or emailed to security@colorado.edu. IT Security will work with OIT Operations to have any email that is sent to your @colorado.edu account sent to the third-party address you specify.