E-mail Delivery Management

Last Updated: 10/24/2018


An IdentiKey and email are essential components for getting the most out of the CU Boulder computing environment.  CU Boulder's Office of Information Technology (OIT) automatically creates these for incoming students, faculty and staff, but it is up to you to activate your IdentiKey and to manage your online identity and email account.

Other critical components of the CU Boulder email service include antivirus and antispam filtering technologies.  OIT uses advance technology to block or flag spam before it hits your mailbox and it is constantly running virus detection on its servers.  However, you, too, can and should protect yourself from spam and viruses with a variety of available tools and good practices.


  • IdentiKey:  consists of your CU login name and your IdentiKey password.  An IdentiKey provides access to most digital resources on campus (CUConnect, MyCUInfo, email services, OIT computing labs, UCB wireless network, SkillSoft computer-based training, etc.).
  • Identity Manager:  provides you with the capability of managing your accounts by allowing you to change your IdentiKey password, change your authentication questions/answers, view your campus accounts, choose how your name is displayed, and manage your email addresses.
  • Antivirus Tools:  CU Boulder provides antivirus programs for both university-owned and personally-owned computers.  Using a three-tiered approach, OIT applies antivirus technologies at the time of routing email, for each email server and with each desktop email protocol supplied to the campus.  (Note:  In addition, every computer connected to the campus network should be running up-to-date antivirus programs and every CU Boulder computer user should be fully aware of good antivirus computing practices.
  • Spam detection:  OIT email filters completely block messages that are flagged with a very high likelihood of being spam from entering your mailbox.  These same filters will deliver messages that have a mid-range probability of being spam but first flag these messages with "POTENTIAL SPAM" in the subject line, allowing you to filter these messages if you so desire.