Start Date & Time
End Date & Time
Description
Update 2:20p.m., October 10, 2023: All services that are reliant upon the UIS data center have returned and the UIS data center move is complete.
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Update 12:00 p.m., October 10, 2023: Services that are reliant upon the UIS data center have returned but several, including BuffPortal, remain offline. This Service Alert will remain open until Buff Portal is available.
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Update 7:00 a.m., October 10, 2023: UIS is completing the required updates to the software issue discovered during the data center move. They are in the final stages of this effort and will be bringing the affected services back online by no later than noon today, Tuesday, October 10. For more information, visit the UIS data center update page.
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Update 8:00 a.m., October 9, 2023: Due to a software issue, the data center move is expected to take an additional 24 hours. All affected resources are expected to be available by 8 a.m. on October 10. Visit the UIS data center move update page for more information.
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UIS will move their data center to a new location starting 12 p.m. Friday, October 6 until 8:00 a.m. on Monday, October 9. During this time Campus Solutions, MyCUInfo, Buff Portal, HCM among other resources will be unavailable (see Affected Services below). Services that are linked through the portals, but not otherwise dependent upon them, will still be accessible through direct links (see Affected Services below).
Impact
During the maintenance window from 12 p.m. Friday, October 6 until 8:00 a.m. on Monday, October 9, Campus Solutions, MyCUInfo, Buff Portal, HCM and other UIS-hosted resources will be unavailable (see Affected Services below). There will also be a delay in campus IdentiKey provisioning.
If you encounter errors in HCM applications following the maintenance, clearing your browser cache often resolves the issues.
Affected Services
The following services will be affected or unavailable during the maintenance window:
- 25Live/Lynx
- Advancement NextGen
- Automic
- Campus Solutions
- Campus Solutions Mobile Application
- Central Information Warehouse (CIW)
- Cherwell
- Concur
- CU Ascend
- CU Careers
- CU-Data
- CU Marketplace
- CU People Master Data Management
- Degree Audit and Transfer Credit (DATC)
- EMS Room Scheduling
- Enterprise Portal (MyCUInfo and Buff Portal)
- eRA (interface with HCM system only)
- eRA InfoEd Application
- FIN
- HCM
- HireRight
- Integration Gateway
- International Tax Navigator
- LeepFrog Interfaces
- LegalFiles
- LinkedIn Learning
- MyLeave
- Nelnet
- Open Data and Information Network (ODIN)
- OnBase (direct access and Unity Client)
- Oracle Identity Management
- Parchment
- Peoplesoft Elasticsearch (PES)
- Perceptive Content
- Phire
- Ping Federate for Single Sign-On
- Salesforce (specifically SSO instances: eComm, PSC, IOS—including Pardot)
- Secure File Transfer Protocol
- Skillsoft
- Sunapsis
- Tableau Servers
- Team Dynamix (CU System instances)
- TeamMate
- Terminal Servers
- TTO Portal
- Web Performance Monitoring
The following services will be available via direct access links:
Additional Information from UIS
For more information on this move, visit the UIS website announcement. To learn more about UIS services, visit the UIS Service Catalog. If you have questions about this or other UIS maintenance windows, visit the UIS Maintenance Matters blog or contact the UIS Service Desk at help@cu.edu or 303-860-4357.
