Service Maintenance Completed: Campus Solutions & Portals

Last Updated: 02/19/2018
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Start Date & Time

Sat, 02/17/2018 - 6:00am

End Date & Time

Sun, 02/18/2018 - 6:00pm

Description

UIS will perform service maintenance on enterprise applications that will make services unavailable in two phases from 6 a.m. on Saturday, February 17 to 6 p.m. Sunday, February 18. During this time Campus Solutions, the MyCUInfo and MyCUBoulder portals, and many of the resources accessed through these services will be unavailable. Please note that some services that can be accessed via deep links in MyCUInfo, will still be available during the maintenance (e.g. Canvas and D2L courses). More information about service impact is provided below under Impact.

Impact

During Phase 1 of the maintenance, which will take place from 6 a.m. to 6 p.m on Saturday, February 17, the following services will be unavailable:

  • Campus Solutions
  • Campus Solutions Mobile Application
  • Constituent Relationship Management (CRM)
  • Degree Audit and Transfer Credit (DATC)
  • Enterprise Portal (MyCUInfo & MyCUBoulder)
  • International Student and Scholar System (ISSS)
  • Online Admissions Offering (OAO)
  • Parchment

Please note that while the portal is unavailable, you can still access your courses in Canvas at https://canvas.colorado.edu/, courses in D2L at https://learn.colorado.edu/, and courses in Lynda at https://lynda.colorado.edu/.

During Phase 2 of the maintenance, which will take place from 6 p.m. on Saturday, February 17 to 6 p.m. Sunday, February 17, the following services will be unavailable:

  • Campus Solutions
  • Campus Solutions Mobile Application
  • Central Information Warehouse (CIW)
  • Cherwell
  • Constituent Relationship Management (CRM)
  • CU-Data
  • Degree Audit and Transfer Credit (DATC)
  • Enterprise Portal (MyCUInfo & MyCUBoulder)
  • eRA
  • HireRight
  • ImageNow
  • Integration Gateway
  • International Student and Scholar System (ISSS)
  • LegalFiles
  • Lynda.com
  • My Leave
  • OnBase (direct access and Unity Client)
  • Online Admissions Offering (OAO)
  • Parchment
  • Phire
  • R25 Interface Server Application
  • Secure Enterprise Search (SES)
  • Secure File Transfer Protocol
  • SharePoint
  • Singularity
  • Skillsoft
  • Terminal Server
  • TeamMate
  • TTO Portal

Please note that while the portal is unavailable, you can still access your courses in Canvas at https://canvas.colorado.edu/ and courses in D2L at https://learn.colorado.edu/.

If you encounter errors in HCM applications following the maintenance, clearing your browser cache often resolves the issues.

Affected Services

  • Campus Solutions
  • Campus Solutions Mobile Application
  • Central Information Warehouse (CIW)
  • Cherwell
  • Constituent Relationship Management (CRM)
  • CU-Data
  • Degree Audit and Transfer Credit (DATC)
  • Enterprise Portal (MyCUInfo & MyCUBoulder)
  • eRA
  • HireRight
  • ImageNow
  • Integration Gateway
  • International Student and Scholar System (ISSS)
  • LegalFiles
  • Lynda.com
  • My Leave
  • OnBase (direct access and Unity Client)
  • Online Admissions Offering (OAO)
  • Parchment
  • Phire
  • R25 Interface Server Application
  • Secure Enterprise Search (SES)
  • Secure File Transfer Protocol
  • SharePoint
  • Singularity
  • Skillsoft
  • Terminal Server
  • TeamMate
  • TTO Portal

Additional Information from UIS

For more information on these UIS services, visit the UIS Service Catalog at https://www.cu.edu/uis/service-catalog. If you have questions about this maintenance, contact the UIS Service Desk at help@cu.edu or 303-860-4357.