Apple Compatibility Issues with Campus Wi-Fi
OIT strongly recommends turning off Apple's Private Wi-Fi Address feature for eduroam and CU Guest. CU Secure is not affected by this feature. Learn more about this recommendation.
Incompatibility with iPhones on iOS 13
Issue
iPhone users who have upgraded to iOS 13 may have issues connecting to eduroam. If the device has not connected to eduroam before upgrading to iOS 13, it may not connect without additional permissions changes. If the device connected to eduroam before upgrading, the permissions needed to connect should be grandfathered in.
Workaround
Use a different wireless network (e.g., CU Secure) while on campus.
Resolution
OIT is currently working to provide assistance for users who have trouble connecting.
Can't install configuration software using Chrome on iOS
Issue
The SecureW2 onboarding page is not currently compatible with Chrome for Apple iOS and the software can't be accessed.
Workarounds
Use a different browser when on-boarding with Apple iOS devices (e.g., native Safari app).
Android device fails to connect without phone PIN
Issue
Due to the secure nature of eduroam, some Android users may run into a browser error page that will not allow them to continue without setting a PIN for their phone lock screen.
Workaround
Set a lock screen PIN for your Android phone to get started with eduroam on your device.
Reauthentication screen appears when switching Wi-Fi networks
Issue
When toggling between Wi-Fi networks (e.g., switching from eduroam to CU Secure), a reauthentication may be necessary. This is because the networks have different authentication requirements.
Workaround
There is no true workaround, as the authentication is necessary, but staying on the same Wi-Fi network on a device will limit reauthentication.
Changed password in Identity Manager causes authentication failure
Issue
Due to the nature of your eduroam credentials being stored locally on your device, changing your IdentiKey password using Identity Manager will cause an eduroam authentication failure.
Solution
Depending on your operating system you may be prompted to re-enter your credentials. If not prompted, the most reliable method for correcting the authentication issue is to repeat the onboarding process. The following tutorials explain this process:
Laptop cannot connect to eduroam due to invalid Server Certificate
Issue
Users have reported they cannot connect to eduroam using their laptop, though it may work on their phone or tablet. This can be caused by the eduroam Server Certificate not being loaded on the laptop.
Workaround
Disable the Server Certificate Validation for the eduroam network in your computer's wireless settings. This check may not occur with all operating systems.
Solution
Install eduroam Server Certificate on end-user computer.
