Service Restored: MyCUInfo

Last Updated: 07/28/2014
Login to subscribe

Start Date & Time

Mon, 07/28/2014 - 8:35am

End Date & Time

Mon, 07/28/2014 - 3:00pm

Description

Service Restored at 3:00 p.m.: UIS has identified and corrected the problem. Login functionality for affected customers has been restored.

Issue updated at 1:30 p.m.: UIS continues to apply a workaround for affected portal users. A permanent resolution is being developed. If you are still experiencing log in issues, please contact the CU Boulder IT Service Center at help@colorado.edu or call 303-735-4357 (5-HELP from a campus phone).

Issue updated at 11:50 a.m.: At this time UIS has identified approximately 160 customers who have experienced an error when attempting to log in to MyCUInfo. A work around is currently being applied for these affected customers. If you are still experiencing log in issues, please contact the CU Boulder IT Service Center at help@colorado.edu or call 303-735-4357 (5-HELP from a campus phone).

Issue reported at 8:35 a.m.: Some customers on the CU Boulder campus are encountering an error when trying to log in to the MyCUInfo portal. University Information Systems (UIS) is investigating this issue. More information will be provided as it becomes available.