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Service Restored: Desire2Learn Document Viewer

Submitted by krlu2891 on

Start Date & Time

End Date & Time

Description

Service restored at 6:30 p.m.: Desire2Learn has resolved the Document Viewer issues. OIT has verified that documents are now loading and displaying in the viewer properly.

Service issue reported at 2:40 p.m.: Desire2Learn (D2L) is currently not rendering documents in the Document Viewer. Documents remain in a "loading" status when you attempt to open them and never render. The workaround is to download the documents from the Content page (click the down arrow icon located to the right of the file and select "Download," as shown next), rather than opening them in the Document Viewer. The D2L vendor has been engaged.

Impact

Documents are not opening in Desire2Learn's Document Viewer.

Affected Services

Desire2Learn Document Viewer