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Getting IT support during finals and winter break

Last Updated: 12/13/2020

The weekend of final exams will mark the extending of IT support hours, and when finals conclude, the reduction of hours and a change to how you can get in-person support.

IT Service Center
In order to support IT needs as they relate to the administration and completion of exams, OIT’s IT Service Center will remain open on Saturday and Sunday, December 12 and 13. After exams are completed, the IT Service Center will reduce their hours to 8 am - 5 pm and not be open over weekends.

IT Service Center hours:

  • December 9 - 13
    • 7:30 am - 10 pm, Monday - Friday (Dec. 7 – 11)
    • 7:30 am - 10 pm, Saturday (Dec. 12)
    • 1:30 pm - 10 pm, Sunday (Dec. 13)
  • December 14 - January 13
    • 8 am to 5 pm, Monday through Friday

Buff Techs Walk-In Desktop Support
Following final exams, most campus buildings will be closed until the start of the spring 2021 semester. While the CASE building is closed, in-person appointments will require that customers notify the Buff Techs when they arrive at the building and present their Buff OneCard to be admitted into the building. After signing up for an in-person appointment time, customers will receive a confirmation email with all the details.

Whether you want in-person or online support, appointments with the Buff Techs can be made through the Buff Techs Bookings page. Support over the phone is provided during business hours by calling 303-735-4357. Buff Techs business hours are 8 am to 5 pm Monday through Friday.

Learn more about the services provided by the IT Service Center and Buff Techs.

Please note: The Office of Information Technology will have reduced staffing levels December 28 - 31. Information about what this means for IT support will be published in the week leading up to these dates.