Cisco VoIP - Accessing Self Care Portal and Managing Speed Dial Numbers

Last Updated: 11/20/2017
Back to: Telephone Service - Cisco VoIP
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Overview

The Self Care Portal can be used to manage your telephone settings, including speed dial numbers, ring settings, voicemail notifications, call history, call forwarding and phone contacts. Follow Steps 1 through 4 to access the Self Care Portal, and follow Steps 5 through 8 to manage speed dial numbers using the portal. To access the Cisco Self Care Portal, you must be on the campus network or using a VPN connection. 

For more information, visit the Self Care Portal User Guide. 

Step 1

Open a web browser and go to the Cisco Self Care Portal .

Note: Please allow 1 full day for the Self Care Portal to be activated after your new Cisco VoIP phone is installed.

Step 2

Enter your CULoginName and IdentiKey password, then click Sign in.

Note: To access the Cisco Self Care Portal, you must be on the campus network or using a VPN connection. 

Step 3

Once logged in you will see one or more Phone options:

  • One option will show your Phone model with your name.
  • You may see other options, such as mobility, depending on your phone configuration.

Step 4

To manage the settings on your desk phone, click the cog wheel on the option box that includes your name, then select Settings from the context menu.

Step 5

You will see options to manage your telephone settings including speed dial numbers, ring settings, voicemail notifications, call history, call forwarding, and phone contacts (Personal Address Book). Click Speed Dial Numbers to open and manage the speed dial numbers on your phone.

Step 6

Click Add New Speed Dial.

Step 7

In the Add Speed Dial window that appears, enter the following information in the corresponding fields:

  • Number/URI: The number or extension you would like to assign. If adding an off-campus number, you need to add an 8 to beginning of the number.
  • Label (Description): The label you would like to appear on your phone's display screen.
  • Speed Dial: The speed dial number (1 through 99) you wish to assign.

Step 8

Note: Speed dial number "1" will be shown on the first available line key on the left side of your phone, but will not be the first key, because that key is programmed with your extension. The 8851 phones have 5 line keys, leaving up to 4 keys that may have speed dial numbers, if they are not already programmed as shared lines. Up to 99 speed dial numbers can be programmed, but they may not all be shown on keys on your phone. To call speed dials that are not shown on the keys of your phone:

  • Do not pick up the handset
  • Dialing the 2-digit speed dial number
  • Press the ".." softkey under the display
  • Press the "Speed dial" softkey under the display

Step 9

When finished entering the speed dial information, click Save.

Step 10

To the right of the to newly assigned speed dial, there will be a few options:

  • Pencil icon: If you would like to edit the speed dial option
  • X icon: If you wish to delete the speed dial option.

Additional numbers can be added by repeating steps 6-8.

Step 11

When you are finished adding / editing speed dial numbers, click Save, and the labels for each speed dial number will appear next to the associated line key on your phone's screen.