General Information
I should have access to the Microsoft 365 desktop apps, but I can't download them. How can I get access?
If you are unable to download Microsoft 365 apps and believe you should have access, please contact the IT Service Center at 303-735-4357 or oithelp@colorado.edu.
How many computers and devices can I install Microsoft 365 apps on?
You can install the Microsoft 365 desktop apps on up to five Windows or Mac computers, five tablets and five smartphones. Use is restricted to the licensed user.
Devices are managed in the Microsoft 365 account portal.
Do I need a license key for Microsoft 365 apps?
No. Microsoft 365 apps are activated per device during the setup process. To get started, log in to the Microsoft 365 account portal using your IdentiKeyUsername@colorado.edu email address and IdentiKey password, then click Install Office.
I recently purchased Microsoft Office for my personal use. Can I be reimbursed?
No. As you made a consumer purchase through Microsoft, CU Boulder has no way to reimburse the purchase.
Where can I download software?
Software for Windows and Mac computers can be downloaded from the Microsoft 365 account portal. Mobile apps can be downloaded from the Play Store or App Store, depending on your device. For additional instructions, refer to the following tutorials:
Employee FAQs
As faculty/staff member, should I use the software from the Microsoft 365 account portal or from the Microsoft Software license program?
Depending on how your device is managed, you should use a different version of the software. Follow the recommendations below for clarification on which software you should use.
University-Owned Machines
- Managed by Buff Techs Pro (BTP): Do not download the Microsoft 365 apps from the Microsoft 365 account portal. You are covered through the campus license and your BTP technician will install all needed software.
- Managed by a departmental IT Professional: Consult your IT Professional for their recommendation and assistance with the setup process.
- Not Managed by BTP or a departmental IT Professional:
- If you have a computer with software from the existing Microsoft Campus Agreement, you should continue to these applications.
- If you have not installed Microsoft 365 apps on your computer before, use the software available through the Microsoft 365 account portal.
Personally Owned Machines
For your computers and devices that are not owned by CU Boulder, you should use the software available through the Microsoft 365 account portal.
Should I run software from both Microsoft 365 account portal and the Microsoft Software license program?
No. It is recommended for users to have applications installed from either the Microsoft 365 account portal or via the Microsoft Software campus license. This ensures that the installed applications have no compatibility issues.
If you are changing from one license to another, it is best practice to fully uninstall all versions of Microsoft 365 products prior to installing new applications.
