Student Printing and Scanning - FAQ

Last Updated: 09/04/2018
Where and how do I report printing problems?

If you need printing assistance or account help, contact wepa support directly at 1.800.675.7639 or help@wepanow.com.

If you'd like to report a print station that needs more supplies, please contact the IT Service Center at 303-735-4357 (5-HELP from an on campus phone) or help@colorado.edu

Can I submit a print job remotely?

Yes. wepa offers many ways to print, including: 

  • Directly from word processing applications or other software in labs or on personal computers
  • Web browser uploads
  • Directly from LMS courses (Canvas or D2L)
  • Via mobile device
  • Via email
  • From Cloud storage (including Box, Dropbox, Google Drive, Office 365 and OneDrive)

Learn more about How to Print with wepa.

Can I use my own paper, laminates, transparencies, cardstock, legal size, or resume paper and not be charged?

No. The print stations are designed only for the paper that is preloaded into them and can not be opened or changed to accept other types of paper, etc.

If you need more robust printing services, please check out the Ink Spot.

How much does it cost per page?

The costs for printing/copying are as follows:

Color Setting, Size Single Sided Double Sided
Black and White, Letter (8.5 x 11) $0.08 $0.15
Color, Letter (8.5 x 11) $0.45 $0.89
Black and White, Tabloid (11 x 17) $0.19 $0.37
Color, Tabloid (11x 17) $0.89 $1.75

 

How does a user pay for and release a print job?

Release your documents from any kiosk by paying with:

  • wepa accounts: You can add funds to your wepa account online or from any wepa kiosk using a credit or debit card.
  • Campus Cash: Make payments with Campus Cash using your Buff OneCard or a Guest Card.
  • Credit or debit cards: Securely pay for your prints directly with a credit or debit card. Please note: These transactions will incur an additional $0.40 per print job service fee, imposed by financial institutions. Avoid this fee by using your credit/debit card to load a minimum of $5 into your wepa account, then select wepa account as your method of payment.
Why am I charged a $0.40 fee if I use my credit card?

This is a fee being imposed by financial institutions every time you use your credit/debit card to pay for a print job that costs under $5. Avoid this fee by using your credit/debit card to load a minimum of $5 into your wepa account, then select wepa account as your method of payment. You are not charged a transaction fee if you use Campus Cash to pay, nor when you use your credit/debit card to deposit money into your wepa account, which you are able to do at a kiosk.

Is there a printing credit for student printing?

Due to changes in the printing service at CU, there is no longer a printing credit offered to students.

Is there a bulk rate if more pages are paid for in advance?

No. The rates are for all quantities of pages printed and you only pay for the pages that you print.

If a print job is submitted, can it be deleted from the queue without charge?

Yes. Print jobs are not charged until they are released from the printer via the payment screen at the print station. You can delete print jobs proactively or they will leave your queue automatically after six (6) days.

Can I defer payment if I forgot my Buff OneCard or have insufficient funds?

You do not need your Buff OneCard to print. You can login at any print station using your Buff OneCard or CU Login Credentials and then print utilizing money in your wepa account, add money to your account, or pay directly with a credit or debit card.

My job didn’t print, or did not print correctly. Can I get a refund?

If for some reason you were charged for the print, but it did not come out correctly (smeared, torn, jammed, etc.) you can request a refund by contacting wepa directly at help@wepanow.com.

My Buff OneCard does not work when I swipe it at the Print Station, what should I do?

Log in to the print station manually with your CU Login Credentials to verify your print job uploaded successfully. Contact the Buff OneCard Office to verify that your card is active and swipeable.

Do the wepa print stations use recycled paper?

Yes, all CU Boulder-wepa Print Stations use 30% recycled paper. In addition, wepa has partnered with PrintReleaf to certifiably reforest all of their customer’s printing production. Learn more on the PrintReleaf website.

How do I access my print job at a wepa Print Station?

The first time you use a kiosk, swipe your Buff One Card and log in with your CU Login Credentials. After that, your Buff One Card, CU credentials, and wepa account will be connected and you can log in to the kiosk by simply swiping your Buff One Card.

Patrons without BuffOne cards can login using their wepa account login. 

You also have the option to link your wepa account to a swipeable card of your choice (credit card, license, etc.). After linking the card, on all future occasions you will be able to access your wepa account by swiping that card at a kiosk.

How can I verify if my file has been uploaded to the cloud?

When you send a file to print, you will receive a 6-digit release code. This is your confirmation that the file was successfully sent to the print queue. You may view your stored print jobs by logging into the wepa Print mobile app or wepa website with your CU Login Credentials (e.g. ralphie1234@colorado.edu).

How long does my print job stay in my print queue?

Your document(s) will be stored in the system for six days.

Is there a file size limit for printing?

There is no file size limit for laptop and desktop uploads. USB drives, web, and mobile uploads have a file size limit of 20 MB. 

What file types can I print from my mobile device?

The following types are supported on iOS and Android devices: .pdf, .rtf and all Microsoft Office file types.

What file types are supported from my USB drive?

All Microsoft Office file types, .jpg, .png, and .pdf are supported.

If there is a paper jam, will I be charged?

No, you will only be charged for the pages that printed successfully. 

How do I change the paper size my document prints on?

When installing wepa print apps, select the Large format option in order to print on paper sizes other than letter. When printing, most print dialog boxes will default to the correct paper size for the document you are printing. If you need to change this (e.g. to legal or tabloid) you should be able to select within the print dialog box. If printing from Adobe software (Acrobat, Photoshop, InDesign, etc.), after choosing Print, select Page Setup to adjust the paper size.