Service Restored: PlayPosit unable to access new Canvas Studio videos

Submitted by duly3291 on

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Description

Service Restored on 5/13/2025 at 10:30AM: The vendor has resolved the issue and PlayPosit can now be used to access Canvas Studio videos. OIT can assist instructors needing assistance moving their Vimeo video content over to Canvas Studio, and relinking their PlayPosit content over to Canvas Studio.

Service Issue Reported on 5/9/2025 at 9:15AM: OIT is aware of an issue impacting PlayPosit users trying to create new interactive video experiences on Canvas. Videos uploaded to Canvas Studio on or after Thursday, May 8, cannot be accessed by the PlayPosit designer. Older videos on Canvas Studio are still able to be accessed. The vendor has been notified and we are working to resolve the issue. In the mean time users can upload their videos to YouTube or Vimeo, make them private, and then utilize them for PlayPosit. Once the issue is resolved, OIT will be able to assist instructors in switching their PlayPosit content over to Canvas Studio instead of YouTube/Vimeo.