Service Restored: Campus Call Centers experiencing issues with call quality

Submitted by duly3291 on

Start Date & Time

End Date & Time

Description

Service Issue Restored at 3:51 p.m. on July 13, 2026: OIT has resolved the issue with call quality across campus. The IT service center phone lines have re-opened. 

Service Issue Updated at 2:50 p.m. on July 13, 2026: Campus call centers are currently experiencing significant issues with call quality. Some call centers, including the IT Service Center, have closed their phone lines due to the issue. OIT is working to resolve the issue. For IT support please email oithelp@colorado.edu

Service Issue Reported at 2:00 p.m. on July 13, 2026: The IT Service Center phone lines are currently unavailable while we work to resolve issues with our contact center system. Please email oithelp@colorado.edu for support requests.