Service Restored: Contact Center Calls Dropping

Submitted by wila6400 on

Start Date & Time

End Date & Time

Description

Service Restored on 2/6/25 at 12:51PM: OIT has reset the server and contact centers are back up and online. Please contact OIT if you have continuous issues.

Service Issue Alert Updated on 2/6/25 at 12:26PM: OIT will reboot the Contact Center to hopefully resolve the dropped call issue.

Service Issue Alert Posted on 2/6/25 at 12:11PM: OIT is aware of calls dropping through our contact center application during active calls. We are investigating the issue and will provide updates.