|Title||Start Date & Time||End Date & Time|
|Service Restored: Red Hat Licensing Issues||Thursday, November 29, 2018 - 9:20am|
|Service Maintenance Scheduled: Networks in Multiple Buildings||Monday, November 26, 2018 - 6:00pm||Wednesday, January 23, 2019 - 10:00pm|
In January, we asked for your opinion regarding OIT services and received approximately a thirty percent response rate. Thank you for your feedback! Your input helps guide our decisions about where we should be focusing our resources and services.
The IT Service Center, Dedicated Desktop Support, Microsoft Exchange, and IdentiKey services received strong positive ratings.
We heard that you want a better user experience with our services. There’s dissatisfaction with the interface design of the MyCUInfo portal and the associated tools accessed from the portal. Also, you struggle with bandwidth and capacity on the campus network, particularly the wireless network.
There were a number of requests, below are a few trends that emerged:
We are grateful for the feedback and are examining results. We are planning a second round of more focused inquiries around specific questions the results have raised which will take the form of focused interviews, mini-surveys, and focus groups. Once we have an action plan in place, an update communication will be issued. For more details on survey results, including graphics, please visit the Improving OIT through Service Performance Excellence page.