Outlook - Import Email from Gmail

The following instructions step through the process of moving your email from Gmail to Microsoft Outlook.


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Step 1

At the top of the Outlook ribbon, open the File menu, then select Open & Export > Import/Export.

Step 2

Choose Export to a file.

Step 3

Choose Outlook Data file (.pst).

Step 4

Choose the root of the Gmail account, making certain the option to Include subfolders is checked, and click Next.

Step 5

Select a name and location for the file (the user's Desktop or Documents folders are recommended).

Step 6

Click Finish, then select OK.

*Note: Password is not necessary.

Step 7

At the top of the Outlook ribbon, open the File menu again and select Account Settings to remove the Gmail account.

Step 8

Select the Gmail account, then click Remove.

Step 9

Before importing the .pst file, configure your Outlook account. As you did in Step 1, open the File menu and click Add account. Follow the Microsoft 365 - Outlook for Windows Exchange Configuration tutorial for detailed configuration instructions.

Step 10

Once your Outlook account is configured, at the top of the Outlook ribbon, open the File menu, then select Open & Export > Import/Export.

Step 11

Choose Import from another program or file.

Step 12

Choose Outlook Data File (.pst).

Step 13

Select the file just created and click Next.

Step 14

Choose to Import items into the same folder in: and select the Microsoft 365 account. Click Finish.

Step 15

Please note that only mail is moved. Manually moving calendar items and contacts from one service to the other is not supported.