Early-Access Wi-Fi Networks
CU Secure and CU Guest Wi-Fi are now live in select early-access buildings and will expand to the rest of campus over winter break. Learn more.
CU Guest Portal
IdentiKey Login
Why can't I use my IdentiKey to log in to CU Guest year-round?
Users with an active IdentiKey are better served by connecting to CU Secure Wi-Fi, as it's more secure, less susceptible to registration issues, allows access to a wider range of campus resources, and only requires users to log in once every two years.
At the start of the fall and spring semesters, OIT enables CU Guest's IdentiKey login with the express purpose of helping incoming students, faculty and staff access the internet so they can install the CU Secure certificate/app.
Guest Credentials Login
Why do I have to change the guest password you just sent me?
Emails sent from one CU Boulder email account to another are encrypted; however, that isn't true when we send to other email providers. This lack of end-to-end encryption makes the email we send to guest users vulnerable to interception in transit.
We've submitted a request for out vendor to develop a more user-friendly solution to this security issue. Until that happens, the only tool currently available to us to reduce this risk is requiring you to reset your password upon first login.
If you intend to log in to CU Guest Wi-Fi for multiple days, make sure to store your new password in a secure location. Your automatically generated guest username and established password will remain active for seven days.
Troubleshooting
When I clicked on CU Guest, my browser opened a page that says, "The network you're trying to join has security issues."
This is a known issue for older operating systems. To continue to the CU Guest login page, click the text to Continue Anyway (text varies by browser).
When I clicked on CU Guest, my browser opened but the page isn't loading and the URL is weird.
This is a known issue for older operating systems. After giving the page some time to load, you can stop your browser, go back to your Wi-Fi networks and try clicking on CU Guest again.
I logged in to CU Guest but still don't have internet access. What do I do now?
First, make sure you completed the login process:
- On the CU Guest login page, you entered your username and password, then clicked Sign in to CU Guest Wi-Fi.
- If prompted, you changed your password and clicked Submit.
- You reached a success page that said, "You're now connected to the internet through CU Guest Wi-Fi."
If you got to the success page but still can't connect to the internet, try the following troubleshooting steps:
- Toggle your device's Wi-Fi off and on.
- Select CU Guest from your available Wi-Fi networks.
- Reboot/restart your device.
Specialty Wi-Fi Devices Portal
Why can't I access the device portal? The error message says the site can't be found, can't be reached, or can't be loaded.
The Specialty Wi-Fi Devices Portal is located on an internal CU Boulder network. If you can't access it, then it's likely your internet connection isn't approved to access internal campus resources.
To access the portal, you need to be connected to one of these networks:
For security reasons, neither UCB Guest nor CU Guest allow access to internal resources.
