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Service Maintenance Completed: Enterprise Applications including Campus Solutions & Portals

Submitted by krlu2891 on Mon, 04/18/2022 - 10:20 AM

Start Date & Time

End Date & Time

Description

UIS will be performing a critical patch update to CU's systems on enterprise applications from 6:00 a.m. to 12:00 p.m. on Saturday, April 23. During this time Campus Solutions, MyCUInfo, MyCUBoulder and Buff Portal, and some of the resources accessed through these services will be unavailable (see Affected Services below). Critical patches ensure the university’s systems are secure. 

Impact

During the maintenance window from 6:00 a.m. to 12:00 p.m. on Saturday, April 23, Campus Solutions, MyCUInfo, MyCUBoulder and Buff Portal, and some of the resources accessed through these services will be unavailable (see Affected Services below). There will also be a delay in campus IdentiKey provisioning.

If you encounter errors in HCM applications following the maintenance, clearing your browser cache often resolves the issues.

Affected Services

The following services will be unavailable during the maintenance window: 

  • Campus Solutions
  • Campus Solutions Mobile Application
  • Central Information Warehouse (CIW)
  • Concur
  • Constituent Relationship Management (CRM)
  • CU-Data
  • CU Marketplace
  • Degree Audit and Transfer Credit (DATC)
  • Enterprise Portal (MyCUInfo, MyCUBoulder and Buff Portal)
  • eRA InfoEd Application
  • eRA (interface with HCM system only)
  • FIN
  • HCM
  • HireRight
  • ImageNow
  • Integration Gateway
  • International Tax Navigator
  • LegalFiles
  • LinkedIn Learning
  • MyLeave
  • OnBase (direct access and Unity Client)
  • Parchment
  • Phire
  • R25
  • Secure Enterprise Search (SES)
  • Secure File Transfer Protocol
  • SharePoint
  • Skillsoft
  • Sunapsis
  • TeamMate
  • Terminal Servers
  • TTO Portal
  • Web Performance Monitoring

The following services will be available via direct access links:

Additional Information from UIS

For more information on these UIS services, visit the UIS Service Catalog. If you have questions about this maintenance, contact the UIS Service Desk at help@cu.edu or 303-860-4357.