Issue Resolved at 12:00 pm on 5/29/19: CU Alert: All Production Services Now Available As of 12:00 p.m. all production services have been restored. There are no outstanding issues.

Issue Update at 11:03 am on 5/29/19: System Administration Email (CU.edu) is now available. All remaining production services continue to be unavailable. UIS is working to restore remaining services and will provide more information as it becomes available.

Update at 3:12 p.m. on 4/24/24: The maintenance window has been extended to 5 p.m. During this time you may experience difficulty making a new connection to the Cisco Secure Mobility VPN Client. Those already connected should not experience a disconnection. We appreciate your patience as we make this upgrade. 

Original Post:

Service Restored on 4/18/2024 at 10:16 AM: OIT is reporting that the Network Terminal hfoc-215-u5270 is back in service. The fiber error has been cleared.

Service Issue Reported on 4/18/2024 at 8:48 AM: OIT is reporting an outage in the Network Terminal hfoc-215-u5270. This is impacting the 2nd floor of the HFOC building for all wired and wireless connections. OIT will continue to monitor the situation and post updates.

A change is being made to the IdentiKey Manager account password reset process that incorporates Duo multi-factor authentication as a form of identity verification instead of security questions for any user enrolled in Duo.

Turnitin will undergo maintenance by the vendor from 8 a.m. to 1 p.m. on Saturday, April 20. During this timeframe, Turnitin.com and the Canvas Turnitin integration will not be available.

Impact

Turnitin.com and the Canvas Turnitin integration will not be available for the duration of the 5-hour maintenance window and users will be unable to access Turnitin features during this time.

Affected Services

Turnitin

UIS will perform service maintenance on enterprise applications from 6 a.m. to 12 p.m. on Saturday, April 20. During this time Campus Solutions, MyCUInfo, Buff Portal, and some of the resources accessed through these services, will be unavailable (see Affected Services below). Services that are linked through the portals, but not otherwise dependent upon them, will still be accessible through direct links (see Affected Services below).

Service Issue Restored at 10:38 AM on 4/16/24: The OIM service is operating at its normal intake / turnaround processing time. IdentiKey and other service requests will happen in a timely manner.

The Jira work management service will undergo an upgrade which will make it unavailable from 4 to 6 p.m. on Wednesday, April 10. This downtime is necessary to upgrade Jira to the latest version.

Impact

Jira will be unavailable from 4 to 6 p.m on Wednesday, April 10.

Affected Services

Jira

Power Restored 4/7/24: Power was restored by Xcel to impacted buildings throughout the evening of Sunday, April 7. Network service has been restored to those buildings.