Please be aware that increasingly strict security measures and validation requirements are being enforced both internally and externally by major commercial email providers. These measures are causing email forwarding to become less reliable and, in some cases, non-functional.
While CU Boulder still permits the use of administrative email forwarding and redirect rules for colorado.edu addresses, we cannot guarantee that those emails will be delivered to the forwarding address.
Why Forwarded & Redirected Emails May Not Be Delivered
Google, Yahoo and Apple are enforcing higher security standards to increase protection against malicious senders that spoof known domains to illegally obtain private and confidential information. Authentication chains can be broken during message forwarding, increasing the likelihood of a message being bounced by a receiving service that complies with the higher standards.
Even if CU could guarantee the authentication chain remained intact, CU does not control the standards put in place by the sending domain, which may also fail to meet Google, Yahoo and Apple's standards.
What to Do Instead of Forwarding Your Email
To ensure that you receive important university communications, we strongly recommend checking your colorado.edu email account directly rather than using an email forwarding or redirect rule.
To do so, log in to Outlook on the web or use our instructions to install Outlook on your computer or mobile device.
If you're receiving personal communications at your CU Boulder email address that you'd prefer to receive at your personal address:
- Share your personal email address with your contacts.
- Transfer any personal accounts for streaming services, online shopping, banking or medical providers from your campus email address to a personal one.
How to Remove Email Forwarding
- If you're using a mailbox rule to redirect your messages to a different email address, log in to your campus Outlook account and delete or disable the rule.
- If you set up email forwarding through the IdentiKey Manager self-service portal or by submitting a request to OIT Security or the IT Service Center, you'll need to contact oithelp@colorado.edu for assistance.
