Google - Resolve Conflicting Accounts

Last Updated: 10/27/2017
Back to: G Suite
One Column
Two Column
This tutorial is operating system independent.


Due to the University of Colorado's agreement with Google, it has gained the right to institutionalize all accounts. Conflicting accounts occur if a user has priorly associated their email address with Gmail and other Google services. If you fall into this category, please follow the documentation below to resolve your conflicting account.

Please visit the Google FAQs for further information on why conflicting accounts occur.

Step 1

When you first log into your new Google account you will be presented with the welcome screen. Read through the terms of service and click the I accept. Continue to my account button.

Step 2

If you have a conflicting account the screen shown in the image to the left will appear (if not you do not have a conflicting account).

Start the process of resolving this conflicting account issue by clicking the Get Started » button.

Step 3

You will need to create a new personal Google account to hold the data that currently exists in your conflicting personal account.

Click Next » to begin.

*Note: Google allows for some product data (YouTube, Analytics, AdWords, among others) to be moved between a personal to an organizational account. However, many tools will not allow for data transferred between accounts (notably Google Drive). If you have the ability to move some of your data a Move data to your organization's account >> will appear (as shown in the image below).

Step 4

In the What kind of account would you like? section, select An account with Gmail and a new address. Then click Continue ».

Step 5

In the New email address field enter your a new address. Then in the Current Password field enter the password associated with that account.

Step 6

Click the Save email address button.

Step 7

Enter your name in the Name fields, then type in your desired email address in the Choose you Gmail address field.

Step 8

Enter your Mobile phone number, then click the Submit button.

*Note: Your mobile number will only be used to ensure account security and to verify the account.

Step 9

Verify you mobile phone number, choose how you wish to receive your verification code, then click Continue.

*Note: You phone should receive the verification code within 15 minutes.

Step 10

In the Verify your account screen type in your received  code, then click Continue.

Step 11

Your account conflict will now be resolved and your data will be associated with your new Gmail account.