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Adobe Creative Cloud - Shared Device License Download and Setup

Last Updated: 07/21/2020

About Shared Device Licensing

This page is to assist IT Professionals (ITPs) who are device administrators setting up shared device licenses. For single user licenses, see the Named User License Download and Setup

Download & Install

  • Download either Creative Cloud or Acrobat Pro from OIT Site licensing.
  • Deploy the software installation package.
  • When you install the installation package provided by OIT, the Device Name of that workstation will appear on the campus admin console. Please be sure that you provided the correct device name when you ordered the software, otherwise you risk your workstation being deactivated.

Managing Adobe Accounts

Users of Adobe software should use their Identikey to log in to all Adobe services using the Federated Identity Service, and their Identikey will serve as their Adobe ID. For more information, please see the Adobe Creative Cloud - Named User License Download and Setup page.

Get Help

  • If you are a device administrator, please contact oithelp@colorado.edu and include this at the beginning of your message: “I am an Adobe CC device administrator.”
  • If you are a student, faculty, or staff member, and are trying to use the software installed on a lab computer or other shared device, please contact oithelp@colorado.edu and explain your issue.

Device Names

The installation package has our campus license agreement information embedded, so when you install on a workstation, the Device Name of that workstation will appear on the campus Adobe admin console. "Device Name" has a specific meaning in this context; it is not an arbitrary name for the computer, and it is the only way to identify this license in the future. Mac administrators in particular should double-check on how their Device Name is set, before installing the Adobe software. Any license that appears on the campus admin console with an unrecognized Device Name will be deactivated.

How do I change a device name?
  • Please contact oithelp@colorado.edu. Identify yourself as a device administrator, and provide the old name of the device and the new name of the device.
  • OIT Software Licensing will change your workstation’s account information in the admin console so that your workstation will avoid license deactivation.
  • You may need to re-deploy the package to that computer.
What happens if a device name is unrecognized?

The license for that workstation will be deactivated in the campus Adobe admin console and the software will cease to function on that workstation. You will need to contact OIT Software Licensing at oithelp@colorado.edu and provide the current device name. You will then need to re-deploy the installation package to that computer.

Is a shared device license tied to an individual computer?

Once deployed, the shared device license is tied to a computer. If the computer is re-imaged, you just need to re-deploy the package to that computer.

Additional Help