Symantec™ Encryption Desktop Version 10.3 for Mac OS X Release Notes

Thank you for using this Symantec Corporation product. These Release Notes contain important information regarding this release of Symantec Encryption Desktop for Mac OS X. Symantec Corporation strongly recommends you read this entire document.

Symantec Corporation welcomes your comments and suggestions. You can use the information in Getting Assistance to contact us.

Product: Symantec Encryption Desktop for Mac OS X

Version: 10.3.2

Warning: Export of this software may be restricted by the U.S. government.

Note: To view the most recent version of this document, go to the Products section on the Symantec Corporation Support website.

What's Included in This File

About Symantec Encryption Desktop

Symantec Encryption Desktop, Powered by PGP Technology is a security tool that uses cryptography to protect your data against unauthorized access.

Symantec Encryption Desktop protects your data while being sent by email. It lets you encrypt your entire hard drive—so everything is protected all the time—or just a portion of your hard drive, via a virtual disk on which you can securely store your most sensitive data. You can use it to share your files and folders securely with others over a network. It lets you put any combination of files and folders into an encrypted, compressed package for easy distribution or backup. Finally, use Symantec Encryption Desktop to shred (securely delete) sensitive files—so that no one can retrieve them—and shred free space on your hard drive, so there are no unsecured remains of any files.

Use Symantec Encryption Desktop to create PGP keypairs and manage both your personal keypairs and the public keys of others.

Changes in This Release

This section lists the changes in this release of Symantec Encryption Desktop.

What's New in Symantec Encryption Desktop Version 10.3 for Mac OS X

Building on Symantec Corporation’s proven technology, Symantec Encryption Desktop 10.3 for Mac OS X includes numerous improvements and the following new features.

What's New in Symantec Encryption Desktop version 10.3.2

As previously announced, we have removed the Instant Messaging feature in Symantec Encryption Desktop.

What's New in Symantec Encryption Desktop version 10.3.1

Note: Symantec Corporation plans to end-of-life the Instant Messaging Client feature in the next major release of Symantec Encryption Desktop.

What's New in Symantec Encryption Desktop version 10.3.0

Resolved Issues

For a list of issues that have been resolved in this release, please go to the Symantec Knowledgebase and search for TECH166098, "Symantec Encryption Desktop Resolved Issues."

System Requirements

For an updated list of system requirements for Symantec Encryption Desktop for Mac OS X, please see http://www.symantec.com/docs/TECH224417.

Symantec Drive Encryption is not compatible with any third-party software that could bypass the Symantec Drive Encryption protection on the Master Boot Record (MBR) and write to or modify the MBR.

Note: Starting with the release of Symantec Encryption Desktop 10.3.2, Symantec Encryption Desktop will not be compatible with Apple Boot Camp on any Apple Mac OS X system. For more information on upgrading Symantec Encryption Desktop 10.3.2 on Macintosh systems enabled with Apple Boot Camp, go to the Symantec Knowledgebase and search for TECH212700, "Upgrading Symantec Encryption Desktop to version 10.3.2 on Macintosh systems enabled with Apple Boot Camp".

Compatible Email Client Software

Symantec Encryption Desktop will, in most cases, work without problems with any Internet-standards-based email client that runs on Mac OS X 10.8.4, 10.8.5, 10.9, 10.9.1, 10.9.2 or 10.9.3.

Anti-Virus Client Software Compatibility for Macintosh

Installation Instructions

To install this release at the same time as you are upgrading the operating system, see the note following the instructions.

The Java Runtime Engine (JRE) is required when installing Symantec Encryption Desktop on Mac OS X. During Symantec Encryption Desktop installation, you are prompted to install the JRE if it is not present on your system. If you choose not to install the JRE, the installation of Symantec Encryption Desktop will not continue.

To install Symantec Encryption Desktop on your Mac OS X system:

  1. Mount the Symantec Encryption Desktop disk image.
  2. Double-click Encryption Desktop.pkg.
  3. Follow the on-screen instructions.
  4. If prompted to do so, restart your system.

For additional information, including upgrade instructions, see the Symantec Encryption Desktop for Mac OS X User's Guide.

Note: If you are upgrading your computer to a new major release of Mac OS X and want to use this version of Symantec Encryption Desktop, be sure to uninstall any previous versions of Symantec encryption software before upgrading to the new version of Mac OS X and installing this release. Be sure to back up your keys and keyrings before uninstalling. Note that if you have encrypted your disk, you need to decrypt your disk before you can uninstall Symantec Encryption Desktop or PGP Desktop.

Licensing

Symantec Encryption Desktop uses a license key to determine what features will be active. You enter your Symantec Encryption Desktop license key using the Setup Assistant after installation. If you are in a domain protected by a Symantec Encryption Management Server, your Symantec Encryption Management Server administrator may have configured your Symantec Encryption Desktop installer with a license key.

For more information about Symantec Encryption Desktop licensing and purchase options, go to the Symantec website.

Additional Information

General

PGP Keys

PGP Messaging

PGP Shredder

PGP Viewer

PGP Virtual Disk

Symantec Drive Encryption

Technical Support

Symantec Technical Support maintains support centers globally. Technical Support’s primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates.

Symantec’s support offerings include the following:

For information about Symantec’s support offerings, you can visit our website at the following URL:

www.symantec.com/business/support/

All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support policy.

Contacting Technical Support

Customers with a current support agreement may access Technical Support information at the following URL:

www.symantec.com/business/support/

Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem.

When you contact Technical Support, please have the following information available:

Licensing and registration

If your Symantec product requires registration or a license key, access our technical support web page at the following URL:

www.symantec.com/business/support/

Customer service

Customer service information is available at the following URL:

www.symantec.com/business/support/

Customer Service is available to assist with non-technical questions, such as the following types of issues:

Support agreement resources

If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for your region as follows:

Asia-Pacific and Japan

customercare_apac@symantec.com

Europe, Middle-East, Africa

semea@symantec.com

North America, Latin America

supportsolutions@symantec.com

Copyright and Trademarks

Copyright (c) 2014 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo, PGP, Pretty Good Privacy, and the PGP logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Java is a registered trademark of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.