|Title||Start Date & Time||End Date & Time|
|Service Issue Reported: Campus Wireless||Monday, February 12, 2018 - 10:05am|
|Service Issue Updated: Student Account Access||Friday, February 9, 2018 - 12:39pm|
|Service Issue Reported: Power outage on East Campus||Tuesday, February 13, 2018 - 1:40pm|
|Service Restored: Intermittent issues with the Federated Identity Service||Monday, February 19, 2018 - 10:16am||Monday, February 19, 2018 - 10:51am|
|Service Maintenance Scheduled: Digication||Sunday, February 25, 2018 - 4:00am||Sunday, February 25, 2018 - 6:00am|
|Service Maintenance Scheduled: Campus Firewall||Tuesday, March 6, 2018 - 5:30am||Tuesday, March 6, 2018 - 6:30am|
Voicemail (Cisco Unity Connection) offers six different personal greetings that can be played to people who call you. You can elect to have a default greeting for each of those six personal greetings, or you can record your own greeting to be used for each of those six personal greetings. You can turn on as many greetings as you want, and you can specify how long you want the greetings to stay on (end date/time).
The default for all greetings is “Sorry, <your name as you recorded it> is not available.”
The six personal greetings and how they work are described below. Note that Unity Connection Voicemail plays the greetings that you turn on for the applicable situation, while some greetings override other greetings when they are on.
The standard greeting plays if no other greetings have been turned on or if the circumstances are such that those other greetings should not be played.
By design, the standard greeting cannot be turned off.
If you turn on the “closed” greeting, your callers will hear this greeting outside of UCB Campus business hours (8-5 M-F or 7:30-4:30 during the summer).
When it is on, the closed greeting overrides the standard greeting during nonbusiness hours.
Turn on this greeting for a specific time period when you want to provide information about special circumstances, such as when you are on vacation. (For example, "I will be out of the office until <date>.")
When it is on, the alternate greeting overrides all other greetings.
Other Voicemail users do not hear your alternate greeting when they send messages to you by phone. When you turn on your alternate greeting, consider also changing your recorded name to include information that you are out of the office. Your recorded name plays when users address messages to you and when callers look you up in the directory.
Turn on this greeting when you want callers to know that you are on the phone. (For example, "I am currently on another line, please leave a message.")
When it is on and your Cisco phone is busy, the busy greeting overrides the standard, closed, internal and holiday greetings. The default setting for Cisco phones allows a second call to ring and be answered (or not) without playing the busy greeting. The busy greeting is only played if the user has two active calls on a Cisco phone. Users can request to have this setting changed by the system administrator. Basically, the busy greeting replaces the busy signal.
*Note: The system cannot tell if an Avaya phone is busy, therefore the busy greeting will not be played for calls to Avaya telephones.
Turn on this greeting when you want to provide information that coworkers might need to know. (For example, "I will be in conference room B until noon today.")
When it is on, the internal greeting and plays only to callers with Cisco phones on the UCB Campus phone system, when you do not answer your phone. This greeting overrides the standard, closed, and holiday greetings for callers with Cisco phones on the UCB Campus phone system.
*Note: The internal greeting will not be played for callers with Avaya telephones.
Turn on this greeting when you want callers to hear a recording from you during a holiday. (For example, "Happy holiday. I am not available to answer your call. I will be out of the office from <date> to <date>.")
When it is on, the holiday greeting overrides the standard and closed greetings during UCB Campus holiday hours. If your alternate greeting is on, it will override the holiday greeting.
To record a new greeting to replace your current greeting:
When you turn on your alternate greeting, you can set a date and time for it to turn off or you can leave it on indefinitely. To activate or deactivate your alternate greeting:
When you turn on a personal greeting, you specify how long you want it available for use. Cisco Unity Connection Voicemail plays the greeting in the applicable situation until the date and time that you specified, and then the greeting is automatically turned off. For example, you can set your alternate greeting to stop playing on the day that you return from a vacation.
You can also set a greeting to play indefinitely, which is useful when you turn on the busy or closed greeting.
You select from one of the following sources to specify what callers hear when a greeting is on:
|Re-record This Greeting||
Voicemail plays a greeting that you record.
*Note: Recording a greeting does not turn it on.
|System Greeting||Voicemail plays a prerecorded greeting along with your recorded name (for example, "Sorry, <your name> is not available"). If you do not have a recorded name, Voicemail uses text-to-speech to read your display name instead. When a greeting is on but not recorded, Voicemail plays a prerecorded system greeting.|
You can turn off a greeting at any time. When a greeting is off, Voicemail no longer plays it, though the recording is not erased.
If you record a personal greeting then set the greeting to use the system greeting, your recording is no longer available. To record and enable a new personal greeting:
Cisco Unity Connection Voicemail plays your current greeting first, then the remaining greetings. To listen to all greetings: