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Telephone Service - Cisco Jabber Softphone


Jabber Softphone is a desktop application that you can use to make and receive phone calls from your computer. This enables those working remotely to call non-affiliates outside of the University without having a physical phone or sharing a personal phone number.

Looking for a solution for calling University affiliates? OIT recommends Microsoft Teams or Zoom Web Conferencing.

Who can get it

Jabber Softphone is available to University faculty and staff who demonstrate a need for the service.

Please note:This software is only available for computers running Windows.

How to get it

To request Jabber, email with the following information:

  • Name, IdentiKey, and Email address of the user(s) needing Jabber
  • Department and Supervisor of employee(s)
  • Brief description of why this service is necessary for your job description

OIT will review your requirements and may reach out for more information about your request. After approval, you will receive instructions about downloading and installing Jabber.



Who should request Jabber?

Any faculty or Staff member can request an instance of Jabber from OIT, but many University affiliates may not need this service. If you are working remotely and routinely need to contact individuals or vendors outside of the CU system, you are a good candidate. If you rarely or never need this functionality, we recommend you use Microsoft Teams' audio-only option.

After installing Jabber, Outlook is not working properly.

Jabber can break presence in Outlook. Learn how to fix this issue and re-install Jabber to remedy/prevent Outlook problems, or contact the IT Service Center for help at 303-735-4357 or