Supervisors
Supervisor Functions | Code |
---|---|
Add a Skill to an Agent | 153 |
Remove a Skill from an Agent | 154 |
Observe an Agent | 159 |
Verify the Busy Announcement | N/A |
Remove a Call Center from Service | 153 |
Return a Call Center to Service | 154 |
Agents
Agent Functions | Code |
---|---|
Log-in | 156 |
Log-out | 155 |
Enter the Auto-In Mode | 157 |
Return to Out Mode | 151 |
Enter the Manual-In Mode | 152 |
Review Call Center Data | N/A |