Supervisors
| Supervisor Functions | Code |
|---|---|
| Add a Skill to an Agent | 153 |
| Remove a Skill from an Agent | 154 |
| Observe an Agent | 159 |
| Verify the Busy Announcement | N/A |
| Remove a Call Center from Service | 153 |
| Return a Call Center to Service | 154 |
Agents
| Agent Functions | Code |
|---|---|
| Log-in | 156 |
| Log-out | 155 |
| Enter the Auto-In Mode | 157 |
| Return to Out Mode | 151 |
| Enter the Manual-In Mode | 152 |
| Review Call Center Data | N/A |
